Performance & Claim Manager (m/f/d) - Technical Building Equipment (TGA)
Deutsche Telekom AG
- Performance & Claim Manager (m/f/d) - Technical Building Equipment (TGA)Cologne, BonnProfessionalRegular (Part Time Possible)Deutsche Telekom AG## About this job**Deutsche Telekom AG** They are at home in the world. So do we. In over 50 countries around the world. We connect work and life, and enrich our products. Telekom is one of the largest telecommunications providers in Europe and is the first choice in the gigabit society. Has the best network and 230,000 innovative minds. Be one of them. **Department** The Group Supply Services (GSUS) division has real estate governance in the national and international Deutsche Telekom AG group as a central provider of strategy, regulation and guidelines for all real estate matters. The division is exclusively responsible for managing the national real estate portfolio, the national real estate budget for owners and users, and managing the service providers tasked with property management. As a result, GSUS is responsible for the entire real estate process in Germany and represents the Group as a central contract manager.In addition, GSUS optimizes the international real estate portfolio in international asset management through a dedicated exchange of know-how. In addition, GSUS is responsible for the strategic purchasing function within the Group for all units of Deutsche Telekom AG, including associated companies. **Tasks** As Performance & Claim Manager (m/f/d) TGA, you will be responsible for managing, evaluating and securing technical facility services in the national real estate portfolio across Germany. They ensure that our service providers comply with the agreed quality, availability and efficiency and establish a professional claim management system so that discrepancies are consistently addressed. In addition, you will manage complex, strategically oriented projects or manage sub-projects as part of strategic programs; in doing so, you will take on the professional management of project staff.* You monitor and evaluate DL performance in the area of TGA for more than 150,000 main equipment* You are closely involved in the development of KPI and SLA systems and support your colleagues in reviews with service providers and specialist areas* You check and evaluate performance discrepancies, faults and claims and enforce our claims* You work closely with our colleagues in purchasing, law and technology* Together with our data engineers, you build reporting tools and help with data-based decision-making* You support projects related to predictive maintenance and IoT solutions* You set the pace for tenders and contract drafting for technical FM services **Profil** You have a degree in the area of technical building equipment, facility management, engineering or comparable vocational training with a corresponding subject or subject-specific additional education or several years of professional experience.In addition, you have detailed real estate-specific knowledge or exceptional special knowledge and skills:* Several years of professional experience in technical FM, ideally with a focus on service provider management* Outstanding experience in managing strategically oriented projects* Profound knowledge in the area of TGA operation and maintenance* Experience in claim management and in enforcing contractual claims* Analytical thinking, assertiveness and negotiation skills* Detailed know-how in the use of CAFM systems, SAP and reporting toolsThis position is also available on a part-time basis.Severely disabled people are given priority if they are equally qualified.
- J-18808-Ljbffr Deutsche Telekom AG
Vacancy posted 2 days ago
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