Retail Sales & Customer Solutions Representative with Glo Fiber

Glo Fiber Retail Sales & Customer Solutions RepresentativeShenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities.Build a career where your effort pays off — $60K–$80K+ earning potential$60,000–$80,000+ target earning potential through base pay, uncapped commission, and performance-based earningsPaid training, coaching, and ongoing support to help you succeedOpportunity to represent a growing fiber internet brand in your local communityAre you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Glo Fiber Retail Sales & Customer Solutions Representative, you'll help customers choose reliable, high-speed fiber internet while building a rewarding sales career with a team that invests in your success.High performers in this role have the opportunity to earn $80,000+ annually through base salary, uncapped commission, and performance-based earnings.What you'll gainBase salary + uncapped commissionPaid training with ongoing coaching and team supportMedical, dental, vision, and life insurance401(k) with company contributionPaid time off, holidays, and moreThere is no cap on earnings — motivated team members have the opportunity to grow their income as they grow their customer base.About the opportunityIn this customer-facing role, you'll engage with customers in the Glo Fiber store and by phone, helping them understand their options and choose services that fit their needs. You'll serve as a trusted guide, a problem solver, and a brand ambassador for Glo Fiber in the community.What you'll doWelcome and assist customers through face-to-face interactions in the Glo Fiber storeProvide sales and service support through our inbound customer call queue and make outbound warm calls to potential customersAsk thoughtful questions, identify customer needs, and recommend Glo Fiber solutionsBuild relationships, follow up with customers, and grow your customer baseUse the sales techniques learned through paid training to meet and exceed goalsProcess customer payments by credit card and cashTraining & support from day onePaid onboarding and product trainingSales coaching, shadowing, and ongoing supportA collaborative team environment where you can learn, grow, and win togetherYou won't be expected to figure it out on your own — we'll help you build the knowledge, confidence, and sales skills to succeed.You'll thrive here if you areGoal-driven and motivated by performance-based earningsA strong communicator who builds rapport easilyResilient, self-motivated, and comfortable working independentlyCustomer-focused, professional, and excited to represent Glo Fiber in the communityWhat success looks likeConsistently meeting and exceeding sales targetsBuilding strong customer relationships through follow-up and serviceWorking a 9:00 a.m.–6:00 p.m. schedule with rotating SaturdaysRepresenting Glo Fiber as a trusted brand ambassador in the store and communityWhy Glo FiberAt Glo Fiber, you'll be part of a growing brand that helps connect communities with fast, reliable fiber internet. Our service speaks for itself, and our team culture is built around support, accountability, and winning together. Backed by Shentel's 100+ year history of service and growth, Glo Fiber offers a strong foundation, competitive benefits, and the opportunity to build a meaningful sales career. If you're ready to grow your income, strengthen your skills, and make an impact in your community, we'd like to meet you.Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected veteran status.If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at View phone number on click.appcast.io or View email address on click.appcast.io. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.For technical issues with the website, please contact View email address on click.appcast.io. EEO is the Law and Pay Transparency