Supervisor, Line Service (APA)

Description

The Line Technician Supervisor (LTS) is responsible for overseeing all ground service activities related to transient and based aircraft ensuring safe efficient and high quality service for aircraft owners guests and flight crews. While the role is strongly focused on technical aircraft servicessuch as fueling towing parking de icing and basic cleaningexceptional customer service is essential. The LTS ensures that every arriving and departing aircraft receives timely professional ground support delivered with energy attention to detail and a commitment to Modern Aviations exceptional service standards.

Customer Service & Brand Representation

• Exemplifies what it means to be a partner at Modern Aviation.
• Promotes and consistently maintains a positive image of Modern Aviation with customers crew members vendors and the surrounding community.
• Assists passengers and flight crews by delivering exceptional service proactively offering services and exceeding customer expectations.

Aircraft Handling & Ramp Operations

• Responsible for the safe movement placement storage de icing and fueling of aircraft.
• Operates a wide variety of aircraft ground support equipment.
• Maintains strong ramp awareness including monitoring aircraft positioning foreign object debris (FOD) and adverse or impending weather conditions.
• Ensures all aircraft and ramp activities are properly coordinated during assigned shifts.

Safety & Compliance

• Actively participates in the IS BAH safety program by identifying and mitigating hazards to protect customers personnel equipment and aircraft.
• Adheres to all safety policies procedures and standard operating practices.
• Exercises sound judgment when making decisions consistent with company policies safety regulations and operating procedures.
• Understands and accepts exposure to hazardous noise levels chemicals fumes machinery and inclement weather.

Leadership & Shift Oversight

• Delegates and assigns duties to qualified personnel during assigned shifts.
• Monitors work performance of Line Service Technicians (LSTs) and assesses results.
• Assists the Line Manager with training and mentoring new employees.
• Enforces safety and operational policies in the Line Managers absence.
• Fills in for the Line Manager when he or she is not on duty.
• Maintains shift reports and related documentation.
• Performs duties with minimal supervision and directs shift level activities as needed.
• Performs other duties as assigned by the Shift Lead Shift Supervisor or Line Manager.

• High school diploma or equivalen t; Associates degree preferred.
• Ability to work nights weekends and varying shifts as required.
• Valid drivers license.
• Strong verbal and written communication skills.
• Exceptional mathematical skills.
• Ability to stand or walk for extended periods of time.
• Previous customer service experience preferred.
• Basic knowledge of various aircraft types and aircraft servicing preferred.

While performing the duties of this job the partner is regularly expos ed to moving mechanical parts; wet and/or humid conditions; extreme heat and cold; high or precarious places; outdoor weather conditions; vibration; and chemicals including aviation fuel oils and lavatory fluids. The noise level in the work environment is usually loud. The role also requires frequent walking standing sitting stooping stretching bending reaching and grasping and the ability to regularly lift and/or move up to 75 pounds.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities duties and skills required of personnel. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.

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Modern Aviations Pay Range

$24.00 - $26.00/hr. b enefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data or other laws.

Equal Employment Opportunity

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions please contact .

Required Experience:

Manager