Marketing & Community Outreach Coordinator

Job Description

Job Description

NorthKey Community Care is seeking a  Marketing & Community Outreach Coordinator. The Marketing & Community Outreach Coordinator manages NorthKey’s day-to-day marketing and communications, with primary responsibility for designing printed materials, maintaining the WordPress website, and managing social media. The position coordinates with departments and external contractors to keep communications accurate, consistent, and timely; represents NorthKey at community events; and ensures staff have the educational materials and promotional items needed to support outreach and awareness of services. This is a full-time position on-site, Monday through Friday, 8:30 am to 5:00 pm at 503 Farrell Drive, Covington, KY 41011. Must be available to work occasional evening and weekend hours. 

PERKS & PAY

• Salary: $23 to $25 an hour
• Potential for up to 12% contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days the first year)
• 10 Paid Holidays
• Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000, depending on plan
• 401(k) with employer match
• Professional Development
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

• Bachelor’s degree or higher; a degree in marketing, communications, graphic design, public relations, or a related field is preferred.
• Demonstrated experience in marketing, communications, graphic design, or a closely related role, including examples of printed materials and social media content.
• Experience with WordPress or a comparable content management system preferred; demonstrated ability to learn and navigate website management platforms required.
• Proficiency with graphic design and publishing tools such as Canva, Adobe Creative Cloud, or comparable software, including preparing files for print and digital use.
• Experience managing organizational social media accounts and coordinating projects with external contractors or vendors.
• Strong writing, editing, proofreading, and interpersonal skills, with sound judgment and attention to detail.
• Ability to communicate comfortably with diverse audiences and represent NorthKey at community events.
• Self-motivated, with strong organization and time management skills and the ability to manage multiple projects independently.
• Ability to travel to community events and NorthKey locations and work occasional evenings and weekends as needed.

• Design, write, edit, and update brochures, flyers, signage, presentations, educational handouts, and other printed and digital materials that clearly explain NorthKey’s services and how to access care.
• Create, edit, and publish engaging short-form video content, including social media reels, to support the organization’s marketing, communications, recruitment and community engagement initiatives.
• Manage a communications calendar and coordinate requests, deadlines, reviews, and approvals with leadership and departments.
• Maintain consistent branding, messaging, and quality across communications; proofread content and confirm service information with the appropriate departments before publication.
• Create, schedule, and publish social media content, including graphics, service information, event promotions, and awareness campaigns; monitor engagement and route inquiries appropriately.
• Coordinate with marketing, design, website, printing, and other contractors on project requirements, production schedules, revisions, and final deliverables; obtain required approvals and work within approved budgets.

• Use WordPress to maintain and update website pages, service descriptions, staff information, news, events, images, documents, links, and contact information.
• Review website content regularly for accuracy, usability, accessibility, and mobile presentation; coordinate technical issues and larger changes with website contractors.
• Track basic website and social media performance and use findings to improve communications and community engagement.

• Attend community events, resource fairs, meetings, and other outreach activities to represent NorthKey professionally, explain available services, and help people understand how to connect with care.
• Build and maintain positive relationships with community organizations, referral partners, and event organizers; coordinate follow-up and share relevant opportunities with leadership and departments.
• Coordinate event registration, displays, staffing needs, materials, and logistics with participating departments.
• Assess department needs for brochures, educational resources, branded promotional items, and other outreach supplies; coordinate ordering, inventory, replenishment, and distribution.
• Maintain organized files of approved designs and current materials so staff and contractors can readily access the appropriate versions.
• Contribute to a culture of safety and quality by using data to support decision-making, improve services, and ensure positive outcomes.
• Perform other duties as assigned.

• Adhere to all NorthKey policies and procedures, including confidentiality and requirements for approval of public communications and use of client information, photographs, and testimonials.
• Maintain accurate and timely time reporting and use work time and organizational resources efficiently.
• Attend internal meetings related to responsibilities and duties.
• Maintain professional relationships with staff, Board members, community partners, governmental representatives, contractors, and vendors.

NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW

Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region.  Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

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