Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Paid by Agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I became a State Farm agent because I’ve always enjoyed helping people and serving others, and that mindset continues to guide everything we do. Our team works closely together to accomplish shared goals, and I maintain an open-door policy so anyone can bring questions, ideas, or challenges forward at any time. 

Over the years, our agency has been honored with numerous State Farm awards, including the Crystal of Excellence, which reflects our commitment to service, integrity, and continuous improvement. Giving back is also important to us — we stay involved with local service organizations, and I’ve had the opportunity to serve in local political office as well.

We pride ourselves on treating everyone with respect and dignity, and we place a strong emphasis on training and personal growth. Our team enjoys a healthy work-life balance, a stocked break room, casual Fridays, paid team lunches to celebrate achievements, and plenty of bonus opportunities. Advancement is encouraged here, and we truly consider our team members family. We’re looking for someone who is positive, sees opportunities instead of problems, and wants to grow alongside a supportive, people-first team.

ROLE DESCRIPTION:
Ed Thompson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.