Mortgage Loan Processor

Location On site in Miami Lakes, FL; Deland, FL; Palm Harbor, FL; or Birmingham, AL Summary The Mortgage Processor Role will be responsible for performing a variety of documentation duties related to both agency and portfolio loans while ensuring compliance with policies and procedures for all loan products. Candidates must possess proficiency with technology and a strong sense of urgency with an ability to work in a team environment while maintaining excellent organization and communication skills. Candidates must also have the ability to self-manage a pipeline of 25-35 loans at all times. Essential Duties and Responsibilities Ability to self-manage a pipeline of 25-35 loans on a daily/weekly basis. Ability to calculate complex income streams and assist in restructuring of loan files. Maintain daily workflow prioritization to ensure closing dates are met. Adhere to published SLAs to promote effective pipeline management. Order all required verifications and documentation as required by product guidelines and underwriting. Analyze and ensure all documentation received are accurate and meet product guidelines and underwriting conditions. Responsible for monitoring rate locks and initiating any Change of Circumstances for re-disclosure requirements. Ensure follow‑up to all Pre‑Funding and Post‑Closing Audits as requested. Provide excellent customer service to both internal and external clients. Communicate effectively with all parties to the transaction to keep them informed of file status. Mentor and provide assistance to Mortgage Processors I and II. All other duties as assigned. Qualifications High school Diploma or General education degree with a minimum of five years of Mortgage Loan Processing experience. Ability to effectively use various computer software applications. Ability to embrace and adopt all Technology as set forth by the line(s) of businesses. Working knowledge of Mortgage Residential Loan Workflow from Origination to Post Closing. Basic accounting and mathematical skills. Ability to multitask. Work successfully in a fast‑paced working environment and meet critical deadlines. Deliver excellent verbal customer service. Demonstrate leadership. Excellent interpersonal skills and champion teamwork. Goal‑ and success‑oriented. Self‑starter. Highly organized with a proven track record of successfully managing time and pipeline execution. “Sales” mindset. Retail channel experience (partnering with MLOs, Operations, Underwriters, Regional Managers, and Bank Executives). Focus on quality and understanding of regulation/compliance requirements. Excellent verbal and written communication skills; bilingual in English and Spanish helpful. Commitment to a positive customer experience (internal and external). NMLS Language As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. Benefits Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More – FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits #J-18808-Ljbffr First Horizon Bank