Credit Analyst I

Credit Analyst I / Credit & Collection Specialist

Job Title: Credit Analyst I / Credit & Collection Specialist

Location: 2080 Gulf to Bay Boulevard, Clearwater, FL 33765, United States

Department: Credit & Collections

Rate: $21.79/hr on W2

Position Summary

The Credit & Collection Specialist is responsible for managing credit and collections activities for a portfolio of strategic and sensitive customer accounts. This role involves reviewing and prioritizing incoming cases, analyzing accounts receivable balances, monitoring account trends, and researching and resolving customer disputes in a timely manner while ensuring compliance with company policies and procedures.

The ideal candidate will possess strong analytical and problem-solving skills, sound judgment, and the ability to manage complex situations with professionalism, tact, and diplomacy. The role also requires building and maintaining strong working relationships with both external customers and internal cross-functional teams to support issue resolution and minimize business risk.

Key Responsibilities

• Review, prioritize, and analyze assigned cases to meet productivity and completion goals
• Manage credit and collections activities for strategic and sensitive customer accounts
• Analyze accounts receivable balances, account aging, payment trends, and account status
• Research, reconcile, and resolve claims, disputes, and account discrepancies in a timely manner
• Partner with Customer Care, Pricing, Traffic, Sales, and other internal teams to resolve issues leading to case creation
• Support initiatives to reduce bad debt exposure and minimize write-offs
• Prepare customer-specific reports, analyses, and ad hoc projects as requested
• Participate in account review meetings and provide recommendations and status updates
• Investigate and assist with escalated account challenges and sensitive customer situations
• Provide backup support for other Credit & Collection Specialists when required
• Maintain accurate documentation and ensure compliance with company policies, procedures, and internal controls

Required Qualifications

• Bachelor's degree or equivalent relevant work experience
• Experience in credit, collections, accounts receivable, or related finance functions preferred
• Strong analytical and problem-solving abilities
• Excellent organizational skills with strong attention to detail and follow-through
• Strong verbal and written communication skills
• Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment
• Ability to handle sensitive and complex situations with professionalism and diplomacy
• Proficiency in Microsoft Office Suite:
• Outlook
• Word
• Excel
• PowerPoint
• SAP experience preferred
• Strong business acumen with understanding of how credit and collections impact overall business operations

Preferred Skills

• Credit Analysis
• Collections Management
• Accounts Receivable (AR)
• Dispute Resolution
• Account Reconciliation
• Aging Analysis
• Payment Trend Analysis
• Customer Account Management
• Financial Reporting
• SAP