Medicare Supplement Underwriter & Applicant Interviewer

Medicare Supplement Underwriter & Applicant Interviewer

Location: IAS Headquarters - Clearwater, FL

Join Insurance Administrative Solutions (IAS) - a proud member of the Integrity family of companies offering unrivaled insurance administrative services! IAS is a leading third-party administrator, headquartered in Clearwater, FL, providing business process outsourcing services to insurance carriers across the U.S. Since 2002, IAS has supported policy administration for insureds nationwide with a focus on accuracy, efficiency, and service excellence.

IAS operates with a cohesive, team-focused culture of a specialized service organization, while benefiting from the strength and scale of Integrityone of the nation's leading insurance distribution platforms.

About the Role

In this role, you'll be on the front lines of the underwriting process, conducting applicant interviews and ensuring accurate, thorough information is gathered to support sound underwriting decisions. Your work directly impacts the experience of Medicare Supplement applicants nationwide. You'll thrive if you enjoy meaningful conversations, critical thinking, and working in a fast-paced environment where attention to detail truly matters. If you have knowledge of pharmaceuticals or medical terminology, this may be the ideal position for you!

What You'll Do

• Conduct inbound and outbound phone interviews with Medicare Supplement applicants
• Verify application information with accuracy and professionalism
• Follow structured scripts and use supplemental medical questionnaires when needed
• Listen carefully and probe thoughtfully to gather complete, accurate details
• Identify and request outstanding underwriting requirements
• Enter interview details and documentation into the administrative system
• Evaluate applicants against underwriting guidelines established by carrier clients
• Collaborate with team members to ensure timely and accurate application processing

What You Bring

• High school diploma/GED with 1+ year of experience in medical insurance, pharmacy, clinical coding, or customer service
• Medical insurance or pharmacy experience preferred; prescription drug knowledge required
• Excellent verbal/written communication and strong phone handling skills
• Detail-oriented problem solver with sound judgment, confidentiality, and ethical standards
• Highly organized with the ability to multitask and manage time in a fast-paced environment
• Proficient in Microsoft Office and general computer skills
• Self-motivated, team-oriented, and able to adapt to changing needs
• Flexible to work assigned schedules, rotating coverage, and overtime as needed
• May have agent license but no active appointments

What We Offer

• We value flexibility and recognize the importance of work?life balance. This role will begin as fully onsite to support learning and team integration. As proficiency is demonstrated, hybrid work opportunities may be introduced, dependent on business needs and department practices.
• Medical, Dental, and Vision Insurance
• 401(k) with company support
• Paid Holidays + Generous PTO
• Community Service PTO
• FSA / HSA options
• Life Insurance
• Short- and Long-Term Disability

You won't just process applications, you'll play a key role in helping people access important insurance coverage, all while building a career within a growing, supportive organization.

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.