Insurance Customer Service Representative

Customer Service Representative

We are excited to announce a full-time Customer Service Representative position filled with many exciting opportunities! In this role, you will contribute to the mission of FrankCrum by delivering exceptional day-to-day service and administrative support for commercial insurance clients. The role supports Agency Leadership, Account Executives, and Account Managers by processing policy transactions, maintaining accurate client records, responding to client inquiries, and ensuring timely, accurate execution of service activities that contribute to client satisfaction and retention.

The Attributes We Seek

1. High school education or equivalent. 2. One (1) year of commercial insurance, customer service, or administrative support experience preferred. 3. Florida 4-40 Customer Representative License required. 4. Proficiency with Microsoft Office Suite required.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and only $295 a month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Paid volunteer time
• Disaster Relief Fund for employees

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.