Customer Experience Associate

Job Description

Job Description

Description: Customer Experience Associate (Full-Time, In-Person)

Flexible Schedule | Daytime, Evening, and Weekend Shifts Available

Join our dynamic team as a Customer Experience Associate, where your empathy, attention to detail, and passion for patient care help shape the future of healthcare delivery. At TelyRx, you’ll ensure every customer feels supported, valued, and empowered on their health journey.

About Us:

Access to essential medicines should be simple, convenient, and readily available. Our mission is to help people get their necessary medications by removing unnecessary barriers and streamlining the process. No insurance, no hassle, no hoops—just fast, reliable care.

We believe healthcare should be inclusive, accessible, and easy. By leveraging technology and a patient-centered approach, TelyRx is transforming how people experience pharmacy care. Join us in creating a healthier, more accessible future.

About the Role:

As a Customer Experience Associate , you’ll play a key role in providing personalized support to our patients. Whether you have pharmacy experience or a background in healthcare or customer service, this role is perfect for empathetic individuals passionate about making a real difference in people’s lives.

You’ll assist customers with medication needs, answer questions, and resolve concerns in a way that builds trust and loyalty. We offer a flexible schedule and are currently seeking individuals who are available for daytime, evening, and weekend shifts.

Key Details:

• Pay: $20/hour
  
• Schedule Flexibility: M-F 2:00 PM - 10:00 PM
  
• Location: Clearwater, FL (In-person)
  

Responsibilities:

• Provide thoughtful, empathetic support via email, phone, chat, and messaging systems.
  
• Help customers navigate their medication orders and resolve issues quickly and personally.
  
• Build long-term relationships with patients by offering helpful product and service advice.
  
• Maintain up-to-date knowledge of TelyRx products and offerings in a fast-changing environment.
  
• Support a smooth and hassle-free pharmacy experience using your healthcare knowledge and people skills.
  
• Report customer trends, feedback, and insights to the team.
  
• Meet and exceed performance targets while maintaining attention to detail and quality.
  

Requirements:
What We’re Looking For:

• Empathy First: A passion for helping others and delivering a truly supportive patient experience.
• Experience: 2+ years in any customer-facing role (bonus if you have pharmacy, healthcare, or medical experience).
• Communication Skills: Strong writing, spelling, and verbal communication.
• Problem Solver: Quick thinker with a solutions-oriented
• Tech-Savvy: Comfortable navigating multiple systems and information sources.

Perks & Benefits:

• $20/hour starting pay
• Health, Dental, and Vision Insurance
• 401(k) Plan
• Opportunities for growth in a mission-driven, fast-paced company
• Flexible scheduling to fit your life

Join Us!

Whether you're experienced in pharmacy or just passionate about making healthcare better, TelyRx is looking for team members who care. If you thrive in a fast-paced, patient-centered environment and want to help people get the medications they need— we’d love to meet you.