IT Service Desk Technician | Level 1

Job Description

Job Description

Salary: $65-$85/year

Position Summary:

Nebulas.co is seeking a motivated Service desk Agent to help build, maintain and strengthen internal and client-facing service desk solutions. This role focuses on modern development practices, API integration, and emerging AI initiatives within a secure and well-governed environment.

Position Responsibilities:

• Request triage, routing, and prioritization
• SLA monitoring and queue management
• Equipment Shipping and Receiving
• Inventory and asset tracking
• User Onboarding / Offboarding Support
• Resolve Level 1 issues
• Assign Level 2+ issues appropriately
• Provide accurate statuses and comprehensive updates
• Documentation of Processes
• Provide 1:1 support when necessary

Position Qualifications:

• Required
  • Minimum 2 years' experience in a Level 1 Support position
  • Experience with customer communication
  • Strong documentation and communication skills
  • Experience with Microsoft and Azure users, groups, roles, etc.
• Preferred
  • Familiarity with Jira, Confluence and Pax8
  • Interest Security and/or Network Operations

Succes Traits:

• Strong learning mindset
• Detail-oriented and process-driven
• Analytical problem solver

Growth Opportunity

• Pathways into Level 2 and/or other areas of support.

Benefits:

• Competitive Compensation
• Comprehensive Health Coverage
• Generous Time off
• Professional Development Paths
• Team Connection
• 401k with Company Match

This is an on-site position; candidates must be able to work from our Babylon, NY office.

Pre-employment background check is required.

*This job posting is not all encompassing, and not to be construed as such. Other duties may be assigned as needed

Employment is contingent upon successful completion of a background investigation. All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

Equal Employment Opportunity employer.

We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws.Hiring is contingent on eligibility to work in the United States. We proudly participate in E-Verify.

AboutNebulas.co

Our mission is to establish and maintain long lasting relationships with our customers and coworkers alike. To accomplish this, we rely on strong & effective communication, attention to detail, accountability, and integrity. We believe that it all starts with a conversation; one that needs to be clear, concise, and accurate. We strive for excellence in everything we do and every encounter we have. We sweat the details and take ownership of all issues through to resolution. We acknowledge our mistakes and take action to learn & grow from them.