Patient Access Representative

Patient Access Specialist

A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.

Responsibilities include:

• Schedules, reschedules and cancels patient appointments
• Executes pre-arrival registration by adhering to registration standards
• Accurately identifies and enters patient's insurance coverage
• Performs check-in/check-out functions for patient appointments
• Collects all applicable self-pay payments for exams
• Manages and resolves assigned departmental WQs
• Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
• Performs insurance verifications and prior-authorizations functions

Requirements include:

• High School or GED
• 6 months – 1 year
• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
• Experience in a healthcare business or receptionist environment.
• Excellent computer and customer service skills.
• Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
• Familiarity with the internet, email and Microsoft Office.
• Effective written and verbal communication skills are required.
• Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity
• Experience in patient registration, insurance verification and health insurance plans.

Salary Range: $17.00 to $25.25/hr (based on experience)

Benefits include:

• Medical, dental and vision benefits available
• 403(b) company match available
• Tuition reimbursement
• Employee discount program
• Competitive PTO

Location: Froedtert South, Inc. · SOMERS PHY CLIN-2ND FLOOR Schedule: Full-time, Days, 80