Operations Manager

Operations Manger Bison Facility Maintenance Services Adirondack Region, Upstate New York • Serving the I-87 Corridor from Albany to Plattsburgh • Full-Time • Year-Round Salary: $90,000–$120,000 base + performance bonuses Our Core Values Trustworthy • Old School Work Ethic • Self-Accountable • We Are A Team These aren't on a poster in a break room. They're how we hire, how we evaluate, and how we operate — every day, every season. If you don't see yourself in all four, this isn't your role. The Role Head of Operations is a leadership team position. You report to the Integrator. You sit alongside Business Development as a peer — not underneath. You own the operation. That means when it runs well, it's because of you. When something breaks, you're the one who already saw it coming. This is not middle management. This is a seat at the table with real authority and real accountability. Bison Facility Maintenance Services is a regional, self-performing commercial operation. Owned fleet. Branded trucks. Volvo, Case, and Caterpillar loaders. Metal Pless, Arctic, and SnoPower plows. Toro commercial mowers. Commercial-grade equipment matched to commercial-grade expectations. We deliver industry-leading performance for our clients — medical centers, retail plazas, logistics facilities, and commercial properties that can't afford an excuse. Snow and ice is the biggest driver, but facility maintenance, lot upkeep, catch basin repair, sweeping, and property services keep the operation running 12 months a year. What You'll Own Storm operations — You've built a route board for 12+ trucks and re-routed mid-storm when a loader went down. Pre-storm staging, real-time deployment, post-storm QC. Every site clear, every time. Fleet and equipment — Volvo loaders, Metal Pless plows, branded Ram trucks, skid steers, salt and brine spreaders. You keep them maintained, staged, and ready. You know what "ready" actually means at 2 AM in January. Crew leadership — Hiring, training, scheduling, and direct leadership. You've managed 10+ and you know the difference between a team and a list of names. Subcontractor coordination — Vetting, onboarding, dispatching, holding accountable. Subs perform to Bison's standard or they don't come back. Year-round facility services — This isn't seasonal. Between winters: catch basin repair, lot maintenance, sweeping, property upkeep. The operation runs 12 months. Client relationships — Direct point of contact for commercial property managers and facility directors. Before, during, and after every event. Zero tolerance for missed openings. Clear communication. Professional documentation. Evaluating performance — Job costing, operational efficiency, crew productivity, equipment utilization. You're evaluating these metrics to drive decisions — not building spreadsheets from scratch. Safety and compliance — DOT, OSHA, and Bison's own operational standards. Enforced, not filed. Who This Is For You've run large-scale commercial snow and ice operations with top-tier equipment, high-volume repetitive service cycles, on high-sensitivity sites, delivering above client expectations. Not residential. Not subbing for someone else's company. You've been the one making the call when conditions changed. You've managed a fleet of heavy equipment and kept it running through a full winter season without excuses. You've dispatched crews to multiple commercial sites simultaneously and nothing got missed. You've had the conversation with a client at 6 AM where you walked them through exactly what happened overnight and what's already done. You've inherited someone else's operation and made it yours. Or you've built one from the ground up. Either way, you know what "operational standard" means because you set it. CDL is a strong plus. If you don't have one, you'll get one. Requirements 5+ years leading year-round commercial operations — snow/ice and facility maintenance at scale Proven fleet management experience with heavy equipment Track record managing crews and subcontractors across multiple simultaneous sites Experience evaluating job costs, crew productivity, and operational efficiency Strong internal communication — you keep Biz Dev informed so the client never has to ask Familiarity with GPS tracking, weather monitoring, and route/dispatch systems Clean driving record; CDL preferred Based in or willing to relocate to the Adirondack region of Upstate New York What Bison Brings Base Salary — $90,000–$120,000 depending on experience Performance Bonuses — Tied to operational results — not a token Company Truck — Assigned to you 401(k) Match — Yes PTO — Paid time off Company Phone — Provided Fuel Card — Provided Tool Allowance — Annual Professional Growth — Leadership team seat in an EOS-run company with a clear trajectory as the operation scales #J-18808-Ljbffr