Bilingual Production Support Representative
$21 - $22 per hourPrideStaff
Job Description
Job Description
Bilingual Production Support Representative
Location: Dallas, TX 75240 | 100% - ON SITE
Schedule: M-F 9:30-6:00
Type: Temp-to-Hire
Compensation: $21-22/hr DOE
Responsibilities
- Handle User Inquiries: Provide direct technical support via phone (majority), chat, and email to apartment leasing staff regarding software operation, connectivity, printing, and general system concerns.
- Tier 1 & 2 Issue Resolution: Resolve escalated customer service issues, including password resets and basic system navigation
- Tier 2 Focus: Assist in identifying underlying issues in application code (Java and .NET). This role involves shadowing IT/Development teams to investigate and learn code-level diagnostics. Commitment to technical learning is essential.
- Advanced Troubleshooting: Investigate, analyze, coordinate, and track moderate to complex customer issues through to resolution.
- Research & Proactive Outreach: Conduct necessary research to resolve issues. Initiate proactive calls to users for high-priority or escalating technical problems.
- Team Collaboration: Interface with the offshore call center to provide guidance on support processes and specialized case scenarios.
- Administrative Support (As Needed): Perform order fulfillment, data entry, tracking, and customer follow-up on spreadsheets. Address customer billing inquiries and coordinate with collections/finance departments for resolution.
Career Advancement
This role is a clear path to advancement based on technical drive or client focus. - Case Volume: Approximately 10 cases per day.
- Quality: High focus on Quality Assurance (QA) metrics.
- Training Period: 2–3 weeks, focusing on product knowledge, modules, and concepts.
- Shadowing: Structured shadowing with team members post-initial training for practical application.
PrideStaff (North Dallas location) is a locally owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:
- A professional, supportive team environment
- Representation to North Dallas’ top employers
- Full medical benefits package
- Dedicated consultants who provide industry insights & resources to ensure continued career development
These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!
Vacancy posted 26 days ago
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