Consulting Director, Technology Process Improvement & Optimization

Summary Excited to grow your career? We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Our people make all the difference in our success.

In this role, you will lead technology-enabled process improvement initiatives that enhance operational efficiency and drive measurable business impact. You will partner with clients, business leaders, and technical teams to translate complex challenges into optimized workflows and scalable solutions. You will guide the design, implementation, and continuous improvement of processes while fostering a culture of innovation, adoption, and sustained value through structured methodologies and emerging technologies.

Responsibilities

• Lead a team of technology process improvement consultants while managing a portfolio of initiatives, including intake, prioritization, resource allocation, and performance tracking.
• Drive identification, design, and implementation of technology-enabled process improvements across functions.
• Conduct current-state assessments, including value stream mapping, to identify inefficiencies and optimization opportunities.
• Define and implement future-state workflows to improve efficiency, scalability, and user experience.
• Establish and track KPIs to measure performance, adoption, and business impact.
• Drive continuous improvement through data analysis, user feedback, and iterative optimization.
• Apply methodologies such as Lean and Six Sigma to standardize and scale improvements.
• Develop frameworks, workshops, and tools to build a culture of continuous improvement leveraging emerging technologies.
• Leverage automation and AI tools, including UiPath, Power Automate, and Large Language Models (LLM), to enhance processes.
• Stay current on emerging technologies and identify opportunities for application within process optimization efforts.
• Lead implementation and change management efforts, including rollout, training, and adoption strategies.
• Partner with cross-functional teams to align process improvements with strategic priorities and client needs.

Qualifications

• Relevant degree preferred. Advanced degree in Business, Healthcare Administration, Engineering, or related field preferred.
• 7 or more years of relevant experience required.
• Demonstrated experience leading process improvement or transformation initiatives required.
• Leadership experience managing teams and/or large-scale initiatives.
• Strong experience with process improvement methodologies such as Lean, Agile, or Six Sigma highly preferred.
• Proven ability to drive change management and adoption across complex organizations.
• Strong analytical and problem-solving skills with experience using data to inform decisions and measure impact.
• Excellent written and verbal communication skills with the ability to influence senior leaders and clients.
• Familiarity with automation tools such as UiPath and Power Automate and AI technologies such as ChatGPT, Claude, LLM highly preferred.
• Certification in Lean, Six Sigma, Agile, or change management methodologies preferred.
• Experience in healthcare, professional services, or large organizational environments preferred.
• Experience implementing automation or AI-enabled workflow solutions preferred.
• Experience building or scaling process improvement programs, centers of excellence, or consulting functions preferred.

Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $117,600.00 to $206,000.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: