Capture Center Specialist

Job Description

Job Description

The Capture Center Specialist is responsible for quality and process management of our processing of invoices and medical bills for our customers. Depending on the department, this processing might include picking up, receiving, and preparing customer mail for scan; scanning documents on high speed scanners; performing quality checks on the data record associated with documents; interacting with electronic documents in line with our product line expectations; ensuring our final processed work is delivered successfully to our customers; and/or making outbound phone calls to medical providers’ front desks to perform provider demographics verifications.

This is an Onsite role. This role requires driving a 2026 Isuzu 18 Foot box truck locally.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Identifies and indexes all incoming faxes to the appropriate file, on a daily and timely basis
• Scans paper documents and completes imaging process
• Follows document destruction procedures
• Adheres to HIPPA and other sensitive data regulations, policies, and procedures
• Processes information by compiling, coding, categorizing, and verifying information and data
• Photocopying of original two-sided documents to convert to one sided documents
• Opens and sorts incoming paper mail
• Identifies and classifies documents or other electronic content according to characteristics such as document type, function, or other classification
• Retrieves images
• Operates data capture equipment safely
• Operates data capture technology to import digitized documents into document management system
• Searches electronic sources, such as databases or repositories, or manual sources for information
• Follows clearly established and defined procedures and knows when to escalate for higher review
• Challenges include the completion of high volumes of work while meeting quality, productivity, and timeliness standards
• Must be able to lift and carry up to 50 pounds as needed
• Safely operate a company vehicle to transport mail between USPS and the company office, ensuring timely and accurate delivery while following local traffic laws and safe driving practices.
• Represent the company professionally when interacting with USPS staff and other third parties, demonstrating courtesy and clear communication.
• Additional duties as assigned

KNOWLEDGE & SKILLS:

• Excellent written and verbal communication
• Intermediate Microsoft Office suite skills
• Ability to work independently and in a team environment
• Attention to detail, organizational ability, and time management skills
• Learning agility: able to learn, adapt, unlearn, and relearn to keep up with changing conditions
• Ability to manage time effectively and prioritize tasks to meet scheduled delivery deadlines.

EDUCATION & EXPERIENCE:

• High school diploma or GED
• Six months experience in a service type office or customer service preferred
• For Document Control department: valid driver’s license and clear DMV background check
• For Intracompany Services department: comfort making regular outbound business phone calls to administrative professionals for provider demographics verification

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $13.08 - $22.89 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT SYMBEO

Symbeo, a wholly owned subsidiary of CorVel Corporation and certified Great Place to Work® Company, provides digital mailroom and automated accounts payable services to the world’s largest and most recognized companies. Symbeo is passionate about connecting enterprise organizations with technology solutions that bring deep value and operational cost savings to our customers. Since our founding in 1983, we have grown to over 200 people working in our downtown Portland and Milwaukie, OR offices. Our investment and blend of people, process and technology drives our innovation and blazes new trails in AP automation and scanning services. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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