Customer Operations Manager - Food Distribution

Job details: Lead a high-impact inside sales team in a growing food manufacturer while earning a competitive salary + bonus, while making a direct impact on customer success, operations, and revenue growth! This Jobot Job is hosted by: Sierra Johnson Salary: $130,000 - $150,000 per year A bit about us We're an established and growing leader in the food manufacturing industry, trusted by major retailers, distributors, and foodservice customers throughout the Western U.S. If you're looking for a company that values collaboration, promotes from within, embraces innovation, and gives you the opportunity to make a visible impact on the business, you'll feel right at home here. Why join us Lead a high-performing Customer Service and Inside Sales team with real ownership and autonomy. Help shape customer experience while driving revenue growth and operational excellence. Work in a fast-paced, collaborative environment where your ideas are valued. Enjoy career growth opportunities as the business continues to expand. Competitive salary, annual bonus, + excellent benefits. Job Details We're looking for a customer-focused, results-driven Inside Manager to lead our Customer Service and Inside Sales team while supporting our growing retail and foodservice business across the Western U.S. This is a highly visible leadership role responsible for managing key customer relationships, leading a team of Customer Service Representatives, driving revenue growth within existing accounts, and partnering with Operations and Logistics to ensure flawless order execution. If you thrive in a fast-paced food distribution environment, enjoy solving problems, building customer relationships, and improving operational efficiency, we'd love to meet you. What You’ll Do Manage and grow relationships with retail, regional, independent, distributor, and foodservice customers. Deliver exceptional customer service through proactive communication and timely issue resolution. Monitor customer buying patterns and order cadence to improve forecasting and service levels. Serve as the primary point of contact for customer needs, delivery issues, and account support. Grow revenue within existing customer accounts through upselling and increased account penetration. Partner with Sales and Operations to maximize inventory movement and profitability. Help customers maximize truck utilization through efficient order planning. Coordinate daily order flow between customers, Operations, Transportation, and Scheduling. Optimize truckloads, freight utilization, routing, and shipment efficiency. Monitor fill rates, delivery performance, and customer service metrics. Support forecasting, scheduling priorities, and demand planning. Lead, coach, and develop the Customer Service Representative team. Support new customer onboarding, item setup, and implementation of new programs. What We're Looking For 4-10 years of experience in Inside Sales, Customer Service Management, Account Management, Logistics Coordination, or Supply Chain Operations. Previous people leadership or management experience. Strong customer relationship management and problem-solving skills. Excellent communication, organization, and multitasking abilities. Experience working in a fast-paced, high-volume environment. Proficiency with Microsoft Excel, ERP systems, and order management software. Experience within the protein, meat processing, food manufacturing, foodservice, or CPG industries. Experience supporting retail, independent retailers, distributors, or foodservice customers. Truckload optimization, freight coordination, routing, or transportation planning experience. Knowledge of distribution and supply chain operations. Jobot is an Equal Opportunity Employer. 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