Associate Director

Associate Director

We are a full-service commercial real estate firm serving Austin, San Antonio, Dallas, and Houston with 30 years of experience developing, managing, and investing in commercial real estate. This 360-degree perspective gives us the expertise to maximize investment value while navigating through any real estate challenge. Backed by the best staff in the industry, our mission is to build trusting relationships with our clients through proven results, professional integrity, and exceptional service.

Purpose / Summary of Position:

The Associate Director is an essential role at HPI. In collaboration with assigned team and property accounting department, manage class A commercial office and industrial properties in accordance with owner goals, industry best practices and management agreement. Working with HPI Partners and the President and the overall leadership team you will leverage abilities and experience to provide operations, process, management, accounting and strategy input and mentorship across the organization.

Priority Functions / Accountabilities:

• Manage Class A office and industrial property teams in accordance with industry best practices, ownership goals and management agreement.
• Collaborate and lead direct reports (Property Manager, Assistant Property Manager and Building Engineers) and property accounting department.
• Onboarding of new properties during staff recruiting and selection, staffing transitions, etc. this role needs to be able to directly manage a property on an interim basis as needed.
• Associate Directors and Senior Managers are responsible for client and relations to ensure HPI is viewed as a team - be accessible and knowledgeable, able to backup if a PM leaves or is out. Attend regular calls and/or meets as the Peer or Senior.

Property Oversight / Property Team Oversight:

• Conduct property/tours on a regular weekly/monthly basis and document accordingly. Office buildings require physical walk through, and onsite managers should be conducting common area inspections daily. Examples include:
• Inspection of irrigation systems and landscaping and manage required repairs through vendors, maintenance technicians and at monthly inspection.
• Conduct roof inspections monthly through building maintenance technician and on an annual basis through external consultant.
• Inspection of relevant lighting systems (internal/external for office and external for industrial) through vendors, maintenance tech and at monthly inspection; management of necessary repairs.
• Identify maintenance issues through review/analysis of work order system reports by documenting/tracking all maintenance through work order system.
• Be on call and knowledgeable of all after hours issue resolution protocol.
• Address all building emergencies immediately, notify owners in writing, update HPI Managers as appropriate also, should be notified in writing ASAP but not later than 24 hours.
• Manage tenant move-ins and move-outs in collaboration with leasing, PM, and accounting teams, in addition to tracking Tenant Finish and new construction warranties alongside in-house construction manager.
• Responsible for knowing specifications of vendor services, quality control, and ability to fire or hire services for designated property.
• Insurance Management: Understand and enforce all certificates of insurance for buildings, tenants, and vendors; monitor and drive compliance across your entire team.
• Develop understanding of ownership, debt structure, owner's objectives and how it influences budget creation/management.
• Compliance with accurate development of all building reporting requirements.
• In collaboration with A/R department, Monthly A/R: Rent roll, reconciliations, collections, demand letters, and lock outs if necessary.
• In collaboration with property accountant, Monthly A/P: approve all utility invoices, communicate expected expenditures and proper coding.
• Keep the leadership up to date on your properties and your clients, include HPI Partners, as necessary.

Team Leadership Expectations:

• Assist with new business development. Flexibility to participate in pitches and directly manage new assignments based upon business needs
• Support due diligence process during building acquisition and sale including lease review, financial review, contract review, onboarding etc.
• Coach, mentor and develop staff. Lead employees to meet the company's expectations for productivity, quality, continuous improvement, goals. Review employee's work product.
• Provide input on strategy for the Management Division, including new business, maintaining business, staffing and development, portfolio planning, process, etc. by participating in meetings and round tables, raising issues proactively to ensure we are working as a proactive and successful team and focused on the most important initiatives to the company.
• Responsible for continuous improvement and documentation of global processes and quality of output. Provide insight and leadership in areas of expertise (office, industrial, maintenance, process, operations, etc.)
• Represent HPI in industry organizations through active involvement in order to gain industry insight, leverage training for the company, promote involvement, promote HPI, and networking. Get your team involved, on the board, heading up committees, etc. We expect you and your team to provide potential candidates during your tenure through this networking.
• Be a part of a well-respected Senior Leadership team for management - foster a spirit of teamwork and unity among team members, HPI Leadership, Associate Directors and the broad team that allows for cohesiveness, support, and working effectively together to enable each employee and department to succeed while creating a motivating and satisfying working environment.