Business Office Assistant

Job Overview Riverview Dentistry seeks a Full‑Time Business Office Assistant to support our front office operations. The role involves greeting patients, managing appointments, insurance claims, and providing excellent customer service. Key Responsibilities Greet and welcome patients, creating a great first impression. Answer phones, check office mail and email, and communicate with patients and insurance companies. Use Dentrix for patient scheduling and records; schedule and confirm appointments for multiple providers. File insurance claims, verify benefits, and follow up on outstanding claims. Process payments, post insurance and patient payments, and manage accounts receivable. Review treatment plan fees and discuss payment options with patients. Collaborate with providers and team to implement Heartland Dental systems. Schedule Monday 8:00 am–5:00 pm, Tuesday 9:00 am–6:00 pm, Wednesday 8:00 am–6:00 pm, Thursday 9:00 am–6:00 pm, Friday 8:00 am–5:00 pm. Qualifications High School Diploma/GED or Bachelor’s Degree. At least 1 year of Dental Front Office experience. Strong patient scheduling experience. Strong insurance knowledge. Experience with Dentrix or similar dental software. Preferred Experience Insurance billing and accounts receivable experience. Knowledge of dental procedures and terminology. Microsoft Office Suite experience. Benefits $1,000 sign‑on bonus upon joining. No nights or weekends; healthy work‑life balance. Full benefits package including health insurance, retirement plans, paid time off. Quarterly bonus potential. Dental Assistant Academy training and CE classes included. Compliance & Physical Requirements Access to PHI with HIPAA training; protection of PHI mandatory. Prolonged periods sitting at a desk and working on a computer. Ability to lift up to 15 pounds at times. Availability for periodic virtual or in‑person training sessions. Equality and Diversity Statement At Heartland Dental, we are committed to diversity and inclusion. We provide all employees and applicants equal opportunity in employment in accordance with federal, state, and local laws. #J-18808-Ljbffr