Digital Press Field Service Engineer

Digital Press Field Service Engineer W2 contract, 24 months Syracuse/Liverpool area $26+/hour As a Digital Press Engineer, your primary responsibility is to deliver expert technical services, including diagnosing and repairing presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites. Beyond core service, you play a key role in driving customer success by providing value-added services such as: Onboarding and startup visits to help customers ramp up quickly and confidently. On-press training and coaching to build operator skills and maximize press capabilities. You will also leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support. This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long-term satisfaction and business success with solutions. Key Responsibilities Field Engineer Duties Install and commission digital presses at customer locations. Diagnose and resolve hardware, software, and process-related issues. Perform routine maintenance, upgrades, and press calibrations. Provide on-site and remote technical support. Maintain service records, technical documentation, and reports. Customer Success Support Duties Deliver structured Ramp-Up training programs to new customers. Educate press operators and production staff on: Press operation and workflow Maintenance best practices Color management and media handling Troubleshooting and quality control Assess operator proficiency and adapt training accordingly. Serve as a technical mentor during the first 30–90 days of production ramp-up. Collaborate with internal teams (Sales, Applications, Customer Success) to ensure a smooth handover. Qualifications Technical diploma or degree in Electronics, Mechanical Engineering, or a related field. 3+ years of experience in field service, ideally with digital printing equipment (Indigo preferred). Strong understanding of digital press technology, color theory, and RIP/workflow systems. Strong troubleshooting skills – print quality, mechanical & electrical Understanding of Electrical AC & DC circuits and use of a multimeter to diagnose electrical issues Proven experience in customer training or mentoring roles. Excellent communication, presentation, and interpersonal skills. Ability to travel frequently (domestic and occasionally international). Self-motivated with strong time management and problem-solving skills. Preferred Qualifications Indigo Certification(s) or prior experience with Indigo presses. Familiarity with DFE/RIP software (e.g., Smart Stream, Esko, EFI). Knowledge of Lean or Six Sigma methodologies. Multilingual skills are a plus. What We Offer Training and certification on Indigo platforms Career development opportunities within a global organization While on contract, you are eligible for 401K, medical, vision, dental, PTO and mileage #J-18808-Ljbffr