E-Commerce Operations Manager

Bell Nursery is seeking an experienced E-Commerce / Online Operations Manager to lead and scale our online and distribution operations. This role is responsible for ensuring efficient, accurate and scalable order fulfillment across ecommerce channels while building strong operational processes to support growth. The position partners closely across Operations, Supply Chain, Logistics, IT, Finance, Marketing and Customer Service to deliver operational excellence and best‑in‑class customer experience. The position is an on‑site position, located at our Bridgeton, NJ facility. The ideal candidate would be bilingual in Spanish, but this is not a requirement.

KEY RESPONSIBILITIES

Operations Own day‑to‑day operational performance of ecommerce and online sales channels. Ensure operational readiness to support demand fluctuations, promotions and growth initiatives. Monitor and improve key performance metrics including order throughput, fulfillment SLAs, accuracy, shipping performance and customer experience. Identify gaps, risks and inefficiencies in online operations and implement scalable solutions. Distribution & Fulfillment Operations Lead ecommerce‑related distribution operations, including picking, packing, shipping and returns. Ensure tight alignment between warehouse execution and online demand. Optimize inventory flow, allocation and fulfillment methods to support scalability and reliability. Partner with logistics providers and carriers to manage service levels, costs and performance. Cross‑Functional Partnership Work closely with operations, supply chain, IT, finance, marketing and customer service teams to align execution and priorities. Serve as the operational owner for ecommerce initiatives that impact fulfillment, systems or customer experience. Support implementation of new tools, systems, automation and fulfillment models. Scaling & Continuous Improvement Design, document and maintain standard operating procedures (SOPs) that support growth. Lead process optimization initiatives to improve speed, accuracy, cost and scalability. Use data and reporting to drive continuous improvement and operational decision‑making. Proactively plan for peak periods and future volume growth. Project Development and Presentation The E‑Commerce Manager will work directly with upper management and present plans for any new SKUs, programs or promotions to improve the company’s online presence, drive revenue growth or improve bottom line performance. SKU Creation The E‑Commerce Manager will be responsible for working with internal stakeholders and customers to set up new SKUs for online sales. This includes identifying viable SKUs, working with management on cost and retail price points, completing the data management process and SKU creation with the customer. Supervision, Hiring and Training The E‑Commerce Manager will oversee all facets of the e‑commerce division and divide up employees and resources to accomplish necessary tasks. They will also be responsible for interviewing new department candidates, bringing suggested hires to management and providing necessary training. Product and Supply Chain Management The E‑Commerce Manager will ensure the correct SKUs are planned to arrive for packing each week based on sales data. This includes working with internal colleagues to plan shipping dates and quantities to meet online sales needs and required shipping windows. They will also forecast needs for shipping materials including boxes and packing materials to ensure enough on hand.

QUALIFICATIONS

3+ years of experience in ecommerce operations, online operations, distribution or fulfillment management. Bachelor’s degree in Operations, Supply Chain, Business or a related field. Strong understanding of warehouse operations, order management and fulfillment workflows. Proven experience scaling operations in a high‑growth or complex environment. Analytical, metrics‑driven approach to managing performance. Strong leadership, communication and cross‑functional collaboration skills. Bilingual in Spanish and English. Experience supporting perishable, seasonal or live goods products. Familiarity with OMS, WMS, inventory management and shipping systems. Experience with automation, process redesign or fulfillment network optimization. Comfortable using software programs such as online meeting tools, inventory software programs and employee management software. Proficient using mobile phones, texting, email and applications.

POSITION INFORMATION

This position pays $85,000 – 100,000 per hour depending on experience.

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

Comprehensive Medical, Dental and Vision Insurance Free Life and Short‑Term / Long‑Term Disability Insurance Health Savings Account 401k with 5% company match Paid vacation, holidays and sick time Employee Assistance Program Access to thousands of free online courses Tuition Reimbursement Education Assistance (both college degrees and professional) Referral Program with cash bonus Paid parental leave We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. #J-18808-Ljbffr Central Garden & Pet