Overnight Concierge

Overnight Concierge

Responsible for creating a positive first impression of the community via telephone and in person. Will greet visitors, handle telephone calls, receive and distribute messages, interact with residents to schedule maintenance and other services, handle clerical tasks as assigned, and manage the general atmosphere of the front desk area. Answer emergency calls and contact appropriate authorities when necessary. (Fri/Sat overnights 11p-7a) Reports to Concierge Director/Transportation Director Employment status: Hourly, part-time, non-exempt

Responsibilities:

• Guest relations: Greet all prospects, family and friends, vendors, and other visitors. Assist residents with questions and concerns.
• Communication: Communicates to all staff any changes in resident status. Communicates resident concerns or needs to the appropriate department director and Executive Director. Writes and reads updates in the Front Desk Communication Log every shift. Record keeping: Perform all resident safety and system checks. Record maintenance and/or building emergencies and report emergencies to the responsible department director and the Executive Director.
• Emergency response: Answers resident emergency call system and contacts police, fire, or ambulance as necessary and as directed by the Executive Director. Contact family members or other responsible parties to report resident emergencies as directed by the Executive Director
• Evening and overnight additional duties: Property walks throughout the entire building every two (2) hours (8pm-7am). Assist the department directors with tasks as requested, e.g., distributing notices in resident boxes (after 8pm), making binders, etc.

Qualifications:

• At least one year of experience with front desk management in a hotel or similar setting or equivalent experience and education.
• Exhibits an energetic positive demeanor with a caring, compassionate attitude.
• Ability to effectively read, write and communicate in English.
• Possesses sound organizational and time management skills.
• Possesses good judgment, problem solving and decision-making skills.
• Ability to utilize the computer and related software programs.
• Ability to handle emergency situations in a professional and calm manner.
• Ability to maintain confidential matters.
• Able to communicate well, both verbally and in writing.
• Professional appearance and attitude.
• All general staffing requirements:
• Free of communicable disease
• Able to physically/mentally perform tasks
• Criminal record clearance
• Ability to read, write, speak, and understand English
• General understanding of the needs of the seniors
• Willingness to learn

Physical requirements: Must be able to sit for long periods of time. Must be able to lift packages up to 30 pounds.