IT Support Specialist
$50k - $70kTailored Management
IT Support Technician Location: New York, NY (Onsite)
Schedule: Monday-Friday | 9:00 AM-5:30 PM
Employment Type: Direct Hire
Salary: $50,000-$70,000 annually (based on experience) Join a Leading Legal Services Organization! Are you passionate about technology and enjoy helping others solve technical challenges? We're seeking an IT Support Technician to join a collaborative IT team supporting a fast-paced professional services environment. This is an excellent opportunity for an IT professional looking to grow their career while gaining hands-on experience with enterprise technologies, end-user support, and IT operations. If you have Help Desk or Desktop Support experience, thrive in a customer-focused environment, and enjoy troubleshooting hardware and software issues, we'd love to hear from you! What You'll Do
If you're looking for an opportunity to make an impact, expand your technical expertise, and grow with a respected organization, we'd love to hear from you. Apply today!
Schedule: Monday-Friday | 9:00 AM-5:30 PM
Employment Type: Direct Hire
Salary: $50,000-$70,000 annually (based on experience) Join a Leading Legal Services Organization! Are you passionate about technology and enjoy helping others solve technical challenges? We're seeking an IT Support Technician to join a collaborative IT team supporting a fast-paced professional services environment. This is an excellent opportunity for an IT professional looking to grow their career while gaining hands-on experience with enterprise technologies, end-user support, and IT operations. If you have Help Desk or Desktop Support experience, thrive in a customer-focused environment, and enjoy troubleshooting hardware and software issues, we'd love to hear from you! What You'll Do
- Provide Tier 1 technical support with exposure to Tier 2 troubleshooting.
- Diagnose and resolve hardware, software, network, printer, and application issues.
- Deliver technical support to end users via phone, email, and in person.
- Install, configure, deploy, and maintain desktop/laptop computers, software, and peripheral devices.
- Troubleshoot Windows operating systems, Microsoft 365 applications, internet connectivity, and local network access issues.
- Coordinate hardware repairs and perform minor desktop/laptop maintenance.
- Document, prioritize, and resolve support requests through the ticketing system.
- Assist with developing end-user documentation and FAQ resources.
- Support IT initiatives, system deployments, and other technology projects.
- Perform additional duties as assigned.
- At least 1 year of Help Desk or Desktop Support experience (internship experience will be considered).
- Experience supporting Windows operating systems and Microsoft 365 .
- Experience working in a high-volume ticketing environment .
- Strong troubleshooting skills involving desktop/laptop hardware, software, networking, and peripherals.
- Excellent customer service, communication, and problem-solving skills.
- CompTIA A+ Certification preferred.
- Experience with Active Directory is a plus.
- Previous experience in a law firm or professional services environment is preferred but not required.
If you're looking for an opportunity to make an impact, expand your technical expertise, and grow with a respected organization, we'd love to hear from you. Apply today!
Vacancy posted 3 days ago
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