Branch Operations Associate Counter & Warehouse Production

Supports daily branch operations by delivering exceptional counter/phone service while also performing warehouse and light production responsibilities. This role processes orders and transactions receives stocks inventory builds and quality-checks hose assemblies and prepares products for customer pickup local delivery or shipment in a fast-paced team-oriented industrial distribution environment.

Salary: $20 - $25 hour DOE

Primary:

• Provide prompt professional counter phone and electronic customer service; respond to inquiries orders and complaints using effective problem-solving.
• Provide accurate product and basic technical information; learn and apply product knowledge to support customer needs.
• Process sales quotes and/or production orders in the system; maintain accurate documentation item locations and required paperwork (including invoicing as applicable).
• Estimate and communicate order/delivery timelines based on inventory levels supplier availability and production schedules.
• Perform outbound follow-ups with customers via phone/email as needed.
• Receive inspect unload and verify incoming products; receive items into the system and stock them to proper locations.
• Pull pick allocate and distribute product to fulfill orders; operate RF scanner as required.
• Build hose assemblies; assist with testing and finishing; utilize applicable tools and machines; perform quality checks on assemblies before release.
• Package label shrink wrap stage and ship orders using approved methods (national carriers and customer pickup); ensure shipments are accurate and secure.
• Support inventory control activities including cycle counts; administer quality control to prevent damaged products from being received or shipped.
• Make local pickups and deliveries as assigned; communicate positively with customers delivery personnel and team members to ensure smooth flow of orders and product.
• Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards.
• Maintain a safe clean and organized work area; comply with and enforce company rules safety regulations policies and procedures.
• Perform other duties as assigned.

Education & Work Experience

• High school diploma or equivalent required; equivalent combination of education and experience may be considered.

Knowledge Skills and Abilities

• Excellent customer service and communication skills; ability to work effectively with a wide variety of people and personalities.
• Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced environment.
• Basic computer proficiency including Microsoft Word Excel and Outlook; willingness to learn new software programs (Epicor Prophet 21 experience a plus).
• Ability to perform basic math calculations accurately (add subtract multiply divide).
• Mechanical aptitude; familiarity with industrial/hydraulic hose and fittings (Parker Hannifin experience a plus) preferred.
• Forklift certification (or ability to become certified) preferred.
• Valid drivers license with acceptable driving record (where driving is required).
• Regular reliable and punctual on-site attendance required.

Physical Demands and Work Environment:

The essential functions of this position will require the employee to perform the following physical activities:

• Job requires frequent lifting up to 70 pounds.
• Stooping reaching above shoulder level pushing pulling.
• Constantly walking/standing on cement flooring
• Climbing ladders as needed
• Working conditions involve a fast-paced warehouse/branch environment containing moving equipment fluctuating temperature and inventory in various storage arrangements.
• Local driving may be required for pickups and deliveries.

Additional Information:

MFCP Participates in E-Verify

We are an Equal Opportunity Employer. We do not discriminate on the basis of age race sex color religion national origin marital status sexual orientation veteran status military status disability genetic information or any other applicable status protected by federal state or local law.

Candidates are subject to pre-employment criminal background drug screen and DMV record review along with reference checks.

Required Experience:

IC