SwapLoader - Sales & Operations Coordinator

SwapLoader - Sales & Operations Coordinator 1800 NE Broadway Ave, Des Moines, IA 50313, USA Job Description Posted Tuesday, May 5, 2026 at 6:00 AM We believe in rising to a challenge, creating a vision, and providing a solution. We believe in dedication, hard work, and a job well done. We believe in superior service, strong relationships and building lasting impressions. Who are we? We are SwapLoader. SwapLoader is committed to offering the finest Hook‑lift Hoist System in the industry, resulting in maximum return on investment for the customer. We do this by engineering, designing, manufacturing, supplying, and servicing hook lift products for the vocational truck industry. Our Core Values represent the way we expect to do business with our customers and interact with those people around us in the business community. At SwapLoader, our core values are at the very heart of who we are and what we believe. Quality. Partnership. Ownership. Being Relentless. These 4 Core Values describe very high standards of professional behavior that all SwapLoader employees must seek to achieve. Purpose The Sales & Operations Coordinator role works under minimal supervision and delivers a full range of administrative services to SwapLoader corporate divisions, Regional Sales Managers, and customers. Within established guidelines, this role independently plans, organizes, and schedules daily work. Additionally, this role resolves most questions and problems, referring only the most complex issues to management. Key Responsibilities Order Entry (70%) Follow established processes and procedures to accurately enter orders for whole goods and service parts. Provide order entry support to sales, accounting, and manufacturing to ensure all order details are complete and correct. Coordinate with customers on shipment notifications for pickups and deliveries. Maintain filing systems and accurate records for all processed orders. Administration & Customer Service (30%) Professionally manage incoming calls and customer inquiries, providing accurate information and directing requests appropriately. Support Regional Sales Managers, customers, and internal departments with timely and accurate information related to product availability, lead times, pricing, and order status. Maintain various daily and weekly sales and production reports. Represent SwapLoader in a professional and courteous manner, ensuring all internal and external customers receive outstanding service and follow-up. Support a collaborative, high‑performing team environment that fosters quality, accountability, and continuous improvement. Additional duties may be assigned to meet organizational goals and priorities. Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing, to meet organizational goals and priorities. Qualifications Education : High school diploma or equivalent required. Experience : 2–5 years of administrative support experience, including accounts payable/receivables, required. Computer Skills : Proficiency in Microsoft Word and Excel. Outlook experience preferred. Other Requirements Strong interpersonal and written communication skills. Ability to prioritize tasks, adapt to changes, and work independently. Must be detail‑oriented with strong numeric and alpha skills, filing, and record‑keeping abilities. Must maintain confidentiality. No travel required. Core Competencies Responsibility : Takes ownership of actions, tasks, and outcomes; follows through on commitments. Professionalism : Demonstrates reliability, accountability, and a respectful approach to all work and interactions. Communication : Communicates effectively verbally and in writing, producing clear, concise, and professional content and adapting style to audience and setting. Adaptability : Adjusts quickly and effectively to changing circumstances, priorities, and feedback. Collaboration : Works well with others toward shared goals, contributing constructively to team efforts. Working Arrangement This role will work 100% onsite at our Des Moines, IA location. Physical Demands Light: Exerting up to 20 lbs of force occasionally and/or up to 10 lbs. force frequently and/or a negligible amount of force constantly. To ensure a safe work environment while meeting the physical demands of the job you must be able to perform the following physical and mental tasks with or without reasonable accommodation: Balancing – maintaining equilibrium when walking, climbing, crouching, etc.: Constantly Repetitive Motions – Substantial movements (motions) of the wrists, hands, and/or fingers: Occasionally Stooping – Bending at the waist: Occasionally Sitting/Standing – Must be able to sit or stand as required for extended periods of time: Frequently Lifting motions or lifting objects up to 20 lbs: Occasionally Walking: Frequently Hearing: Frequently Talking: Frequently Capacity to think, concentrate and focus for long periods of time: Frequently Ability to read complex documents in the English language: Frequently Capacity to reason and make sound decisions: Frequently Ability to write complex documents in the English language: Frequently Capacity to express thoughts orally: Frequently Ability to regularly perform all job functions at company office or designated worksite Ability to withstand environmental conditions such as extreme heat or cold, grass, wind, sand, fumes, odors, gases, noises. Etc. Medical, dental, and vision insurance Flexible Spending Account Health Savings Account Life and AD&D insurance 401k options PTO Tuition Reimbursement 10 paid holidays Employee Assistance Program SwapLoader Culture & Safety Act with Integrity by demonstrating honesty, responsibility, trustworthiness, and respect in all actions. Strive for Quality through continuous improvement and data‑driven decision‑making. Embrace Innovation by being self‑aware, collaborative, and curious. Deliver Super Service by creating value and consistently exceeding customer expectations. At SwapLoader, the health and safety of our team members, visitors, and contractors is an overriding priority and SwapLoader is committed to promoting a safe and healthy work environment by requiring all team members to participate in environmental, safety, and health program activities. This includes always wearing required personal protective equipment; participating in safety training; engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any / all injuries – no matter how minor – immediately to their supervisor or manager. SwapLoader is an Equal Opportunity Employer. Qualified applicants for employment will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior leadership, at any time during the employee’s employment term, at the sole discretion of management. 1800 NE Broadway Ave, Des Moines, IA 50313, USA #J-18808-Ljbffr EFCO Corp.