Client Care Specialist

Whether you come from a background in customer service, real estate support, hospitality, or sales, you can be successful in this role. We don't require a specific degree or experience, but we're looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!

About The Role:

As a Client Care Specialist, you'll be a trusted guide for homebuyers and sellers as they move through the real estate side of their journey. You'll educate clients on real estate services, serve as their main point of contact for agent-related needs, and make sure they feel supported every step of the way. While the loan team focuses on mortgage details, you'll focus on relationships, communication, and delivering an outstanding client experience. This role is fast-paced, people-focused, and incredibly rewarding if you love helping others navigate big life moments.

Here's a snapshot of what you'd be doing:

• Connecting with clients throughout the home buying and selling process, acting as their advisor, advocate, and transaction support partner.
• Serving as a liaison between real estate agents, loan officers, and clients to ensure everyone stays aligned and informed.
• Following up with active homebuyers and agents to confirm needs are met and service expectations are exceeded.
• Staying current on department goals and actively contributing to improved conversion outcomes.
• Building long-term relationships through thoughtful follow-up and ongoing engagement tailored to each client's timeline.
• Pitching in wherever needed to help foster a supportive and collaborative team culture.

About You:

• You bring a dedicated work ethic and take pride in delivering quality results.
• You have strong attention to detail and stay organized, even in high-volume environments.
• You thrive in fast-paced, results-driven settings and adapt easily when priorities shift.
• You communicate clearly and confidently, both written and verbal.
• Providing exceptional customer service comes naturally to you.
• You manage your time well and know how to prioritize competing tasks.
• You work well on a team and enjoy collaborating toward shared goals.
• You show up consistently and can be counted on to get the job done.
• You are currently a Real Estate Salesperson or are willing to become licensed upon employment.

About Us:

We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

We're so glad you're here checking out this opportunity! If this role gets you excited but you're worried you don't check every box, don't sweat it. We're more interested in what you can bring to the team than a perfect checklist. If you're passionate, driven, and ready to make a difference, we'd love to hear from you. Come as you are, and together we'll create something amazing.

Interested? Apply Today!

Learn more about Veterans United on Glassdoor and our career site at vu.com/careers

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.