Assistant Site Manager

About the Role In this role, you’ll work within a 5-15k sq ft distribution center, will assist in leading the local warehouse operating team, and in some locations, includes preparing food in a light-prep kitchen, and help the Site Manager ensure we maintain high quality for our customers. Responsibilities Lead: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Operations Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. You’ll serve as a leading change agent for your site, helping your team to navigate new initiatives and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners. Operate: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results in one or more specific focus areas or a specific shift for your site. To achieve your performance targets, you’ll drive success through effective scheduling and by executing inventory management processes and deploying best practices from across the network. You’ll engage cross-functional partners as needed for support. Strategize: Within the focus area(s) assigned by your Site Manager, you’ll analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization and when to engage cross-functional partners. You may also lead some process improvement projects. Delight: We are customer-obsessed. You’ll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics such as order accuracy and fulfillment speed will be key measurements of success for your team. You’ll also work cross-functionally with central teams from our inventory to training teams to ensure your team has the tools and resources they’ll need to deliver. Qualifications Proven leader: You have managed high-performance teams of 5+ employees with successful performance and employee development outcomes. Ownership excitement: You’re excited to have ownership in a new and rapidly growing business. No problem is too big or too small for you, and you’re ready to show up however needed for your team. First-principles problem solving: You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. Unafraid of ambiguity: Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments. Analytical: You let data win arguments. You are a data-first problem solver and you have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables. Experience: You have 3+ years in Operations, Warehouse Logistics, Customer Service, Retail Management, Fulfillment, or related field. Team management: You have 1+ years of experience managing a team. Flexible schedule: As the leader of the site, you will need to ensure your team and the site is fully supported, which will include regularly scheduled late-night and weekend hours. Compensation Base Pay: $56,200–$82,700 USD. Base salary is localized according to employee work location. Benefits 401(k) plan with employer matching. 16 weeks of paid parental leave. Wellness benefits. Commuter benefits match. Paid time off and paid sick leave in compliance with applicable laws. Medical, dental, and vision benefits. 11 paid holidays. Disability and basic life insurance. Family-forming assistance. Mental health program. Other benefits such as flexible paid time off/vacation with 80 hours of paid sick time per year for salaried roles; for hourly roles vacation accrued at about 1 hour per 25.97 hours worked and sick time accrued at 1 hour per 30 hours worked. EEO Statement Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr