Citizens 1099
Inktel Contact Center Solutions
Description Job Description: JOB TITLE: Customer Care Representative I
ESSENTIAL FUNCTIONS
Model ethical behavior and execute job responsibilities in accordance with Citizens trainings, standards and information protection policies. Effectively respond via the telephone to concerns of Citizens policyholders, insurance agents and mortgage companies. Utilize multiple processing systems and follow procedures in filing a First Notice of Loss (FNOL) and answering claim related questions. Act as the caller's advocate via the telephone to ensure the caller's concerns are addressed. Take ownership of each call, handling it until resolution is reached, which includes follow-up as necessary to ensure that the actions promised to the caller are completed.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Excellent telephone and verbal communications skills. Ability to obtain, organize and present information and ability to handle multiple tasks as assigned.REQUIRED EXPERIENCE
Two or more years of customer service experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Inktel Contact Center SolutionsVacancy posted 22 hours ago
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