IT - Associate Consultant | Insurance | Insurance Policy Management System

Job title - EIS Policy Administration Production Support.
Work location - EST hours. Any US city is fine. Harfort/SpringField is preferable; not mandate.
Is it Hybrid, onsite or remote position - Remote
Tentative Start date - 15-April-2026
Contract duration - 6 months
Vendor rate - 63

Mandatory skills -
Strong hands-on experience with EIS PAS or similar insurance platforms.
Prior production / application support experience with tight SLAs
Good understanding of:
Policy lifecycle
Billing & collections
Payments / ACH
Document generation
Experience with SQL, batch processing, and system integrations
Ability to manage multiple production issues simultaneously

Minimum years of experience needed in the required skills- 2+ years
Minimum over all work experience required - 4-5 years
Domain - Insurance

Complete job description -
Role: EIS Production Support Engineer
Location: United States (Remote)
Work Hours: Eastern Time (ET)

Role Summary
Looking for a US-based Production Support resource to support Customer's EIS Policy Administration System (PAS). The role requires strong critical thinking, high ownership, and ability to resolve production issues with fast turnaround time in a regulated enterprise environment.

Key Responsibilities
• Provide L2/L3 production support for EIS-based insurance applications
• Rapidly triage, analyze, and resolve production incidents
• Perform root cause analysis and implement permanent fixes
• Support batch jobs, interfaces, APIs, and data issues
• Handle small enhancements and configuration changes
• Support releases and post-production stabilization
• Coordinate with business, IT, infra, and vendor teams to restore services quickly

Required Skills & Experience
• Strong hands-on experience with EIS PAS or similar insurance platforms
• Prior production / application support experience with tight SLAs
• Good understanding of:
o Policy lifecycle
o Billing & collections
o Payments / ACH
o Document generation
• Experience with SQL, batch processing, and system integrations
• Ability to manage multiple production issues simultaneously

Behavioral Expectations
• Strong critical thinking and problem-solving skills
• Ability to work under pressure with fast resolution expectations
• Clear communication during production incidents
• High sense of ownership and accountability

Additional Requirements
• Must be based in the US
• Must work ET business hours

Experience in enterprise / regulated environments preferred

Interview mode - In person/Virtual - Virtual
How many rounds of interview - two rounds