Customer Service & Scheduling Coordinator

Job Description

Job Description

Do you thrive in a fast-paced environment where every day brings something new? At Efficient Air Service in Riverdale NJ, we're looking for a

Customer Service & Scheduling Coordinator

who loves helping people, has a natural attention to detail, and enjoys the challenge of multi-tasking while keeping things running smoothly. This isn't just another job answering phones. As the first point of contact for our customers, you'll be the voice of a supportive team that's committed to delivering comfort and peace of mind to every client we serve. You'll be problem-solving, scheduling, and communicating with empathy - all while making a real difference in people's lives. What You'll Do As our Customer Service Representative, you'll handle incoming calls, schedule appointments, and provide professional, reliable support to homeowners. Accuracy and attention to detail will be key as you enter information into our system, coordinate with our HVAC team, and make sure customers receive the best possible service experience. What We're Looking For The ideal candidate is organized, detail-oriented, and an excellent communicator with strong phone skills. A high school diploma or equivalent is required, along with 1–2 years of customer service experience. Familiarity with Microsoft Office (Outlook, Excel, Word) is important, and light sales experience is a plus. Prior HVAC or home services office experience will help, but it isn't required-we're happy to train the right person. Knowledge of Service Titan is also a plus. About Us Since 2005, Efficient Air Service has built its reputation on honesty, quality, and exceptional customer care. Our family-owned company has grown steadily by treating both employees and customers with integrity and respect. We take pride in doing things right the first time and foster a positive, supportive work environment where everyone's contributions are valued. Our core values-excellence, integrity, service, and trust-guide everything we do. As we continue to grow, we remain committed to delivering top-notch service while maintaining the personal touch of a small business. Take the Next Step If you're ready to put your skills to work for a company that values you, join Efficient Air Service today. Apply now with our quick 3-minute, mobile-friendly application and take the next step in your career.