Customer Service Manager - State Farm Agent Team Member

We're Hiring!As a customer service manager with Liliana Reyes Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.Oversee the customer service team and daily operations.Develop and implement customer service policies and procedures.Handle escalated customer complaints and issues.Train and mentor customer service representatives.5+ years of experience in customer service, with 2+ years in a managerial role.Strong leadership and organizational skills.Excellent communication and problem-solving abilities.Compensation: $25.00 per yearAbout Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.Our office is located in North Haledon, NJ 07508.Additional languages spoken: SpanishIf you want a career, not a job, then we encourage you to apply.State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.