Client Care Specialist / Norfolk County Territory - Entry Level

Job Description

Job Description

Benefits:

• Mileage Reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance
• Dental insurance

Client Care Specialist Position Description 
Touching Hearts at Home of Southwest Boston is seeking a Client Care Specialist supporting our Norfolk County clients and care team. This person will have a customer service focus to help us continue to ensure that we provide quality home care for seniors in need. We are looking for a senior care professional who has case management, social work or clinical liaison experience in either a senior care community setting or with a home-based / community resource. We are looking for an individual who will thrive in a small, growing, “all hands-on deck” organization. The person best fitting our organization is one who will embrace our 5 Core Values: Compassion; Communication; Consideration; Connection, and Commitment.

Position Overview: 
The Client Care Specialist plays a pivotal role in ensuring the highest quality of care for clients and providing training, support, and oversight for caregivers within a home care agency. This position focuses on supervising client care, enhancing caregiver performance, and maintaining operational excellence specifically within Norfolk County . *Driving in that service area to visit clients out in the field is a routine part of this role.*

Key Responsibilities:
Client Care Coordination: 

• Ensure all client care plans are implemented effectively and reviewed regularly for any necessary adjustments.
• Perform periodic home visits to monitor service delivery and client satisfaction.
• Support in the coordination of caregiver schedules and ensure proper staffing for all client needs. 

Caregiver Support: 

• Oversee the daily activities of caregivers, ensuring adherence to the agency’s standards and protocols. 
• Conduct field visits to observe caregiver performance and provide in-the-moment coaching, training and support. 

Caregiver Training and Development: 

• Conduct orientation and ongoing training programs for caregivers, including skills development, safety protocols, and best practices in client care. 
• Keep caregivers updated on agency policies, industry standards, and regulatory requirements in conjunction with agency ownership. 

Collaboration and Communication:

• Work closely with office staff to ensure seamless communication between caregivers, clients, and other involved parties.
• Participate in team meetings to discuss client updates, staffing needs, and overall operational improvements.
• Act as a liaison and advocate between care team and administrative team to address workplace concerns or suggestions.

Jump and Run Caregiver:

• Act as jump and run caregiver in the event of a last-minute call off for a client who needs support. This is a critical, yet unpredictable piece of the role. 

Qualifications:

• Proven experience in a caregiving or supervisory role within a home care or healthcare setting.
• Strong knowledge of caregiving best practices, including client safety, personal care / ADL skills, and emotional support.
• Excellent communication, and interpersonal skills.
• Ability to handle challenging situations with professionalism and empathy.
• Valid driver’s license and an insured vehicle. 

Benefits:

• Mileage reimbursement.
• Free telehealth resource.
• Vision and dental insurance.
• Paid Time Off (vacation and sick leave).
• On-Demand pay via Tapcheck

Key Attributes: 

• Action oriented.
• Compassionate and client-focused mindset.
• Strong organizational and time-management skills. 
• Commitment to fostering a supportive and positive work environment for caregivers. 
• Ability to adapt to meet client needs on a daily basis.