Fulfillment Associate, Document Management

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Wolters Kluwer, Financial & Corporate Compliance division, CT corp., provides registered agent, incorporation, and legal entity compliance services for businesses.

As a Fulfillment Associate , Document Management, you will play a vital role in ensuring customer orders of corporate filings are accurately processed and on time. You'll contribute to streamlining order entry, administration, and workflow processes to deliver exceptional customer service. This position provides an excellent opportunity to begin a career in operations by supporting the team and learning foundational skills.

In this role, you will report to the Manager, Fulfillment and work from our local office in Sacramento, CA.

Responsibilities:

• Accurately enter orders into the system.

• Perform order administration tasks.

• Coordinate with the Secretary of State office for order fulfillment.

• Communicate effectively with both external and internal stakeholders.

• Maintain operational documents and records.

• Complete orders in a timely manner.

• Ensure customer service standards are met.

• Respond to basic customer inquiries.

• Help with general administrative duties as needed.

Skills:

• Order Entry Systems: Proficiency in using order entry software.

• Attention to Detail: Ability to maintain accuracy in corporate document filings.

• Customer Service: Basic understanding of customer service principles.

• Communication: Effective verbal and written communication skills.

• Time Management: Ability to manage time and prioritize tasks.

• Team Collaboration: Willingness to work collaboratively with team members.

• Documentation: Ability to maintain and organize operational documents.

Qualifications:

• High School Diploma; Bachelor's degree or equivalent work experience preferred.

• 2+ years' experience in office administration and customer service. Experience in registered agent services, preferred.

• Hands-on experience with Microsoft Office, CRM and databases.

• Good typing skills (35 wpm).

• Ability to work overtime as needed.

• Stable work history.

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$27,700.00 - $46,450.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.