Customer Operations Project Manager

Job Description

Job Description

Customer Operations Project Manager
Team: Customer Operations
Reports to: Director of Command & Revenue Operations
Location: West Valley City, Utah (Hybrid)
Employment type: Full-time, 40-hour workweek
Compensation: $65,000 – $80,000 base + uncapped performance incentive on owned accounts

About Calyx Containers
Calyx Containers designs and manufactures sustainable, compliant packaging for regulated industries. We're a fast-moving B2B manufacturer building a smarter, more scalable customer experience powered by our own technology. Customer Operations is the engine that keeps customers moving cleanly from quote to order to reorder, and it owns the operational relationship that turns a sale into a satisfied, repeat customer.

About the Role
This is a mid-level, hands-on role for a capable professional who can own a portfolio of customer accounts end-to-end. You are the operational owner who makes sure quotes, estimates, proofs, orders, onboarding, and follow-through happen cleanly, accurately, and on time, managing real complexity across many accounts without losing the customer thread. We're looking for someone with relevant experience who can quickly learn our products and internal processes, takes genuine pride in precise, well-run execution, and is ready to grow into a senior role on the team over time.
You're joining at a pivotal moment. We're shifting more of our work onto a software-based system, which means much of today's manual execution, estimating, proofing, and order creation, will become automated over time. As that happens, this role evolves toward the highest-value work: customer onboarding and platform enablement, account growth and retention, and the strategic relationship management that technology can't replace. The right person sees that shift as the opportunity it is, and wants to grow with it.

What You'll Own
• A book of accounts, end-to-end. You are the operational owner for your portfolio from quote request through delivery and reorder, accountable for accuracy, timing, and customer outcomes.
• New-customer onboarding. Scope requirements, coordinate samples, estimates, and proofs, manage the first order with care, and set each new customer up for confident repeat business.
• Quote and order execution. Drive quotes and sales orders with precise specs and pricing, partnering closely with our estimating team to keep turnaround fast and accurate.
• Detailed project management. Coordinate artwork, proofing, production handoffs, timelines, and customer updates across many simultaneous orders, catching issues before they become problems.
• Account health, retention, and growth. Keep accounts healthy, maintain a proactive outreach cadence, and surface opportunities to expand each customer's business with us.
• Proactive customer communication. Own clear, timely updates and confident issue resolution, the trusted point of contact your customers rely on.
• Platform onboarding and adoption. Bring customers onto our online ordering platform and help them get real value from it as we roll it out.
• Clean, trustworthy data. Maintain accurate, current records across our CRM and order systems, the backbone of everything we automate next.

What Success Looks Like
• Your accounts run cleanly and predictably, with low rework and few surprises.
• New customers onboard smoothly and become confident, repeat buyers.
• Your accounts stay, grow, and see you as a genuine partner, and your incentive grows alongside their success.
• You quickly master our products and processes and become someone the whole team trusts with complexity.

Required
• Relevant experience. 2+ years in customer success, account management, sales operations, or customer project management, ideally managing multiple accounts at once.
• A professional who moves fast. You thrive in a fast-paced environment, juggle many priorities without dropping details, and follow through without reminders.
• Technical and exceptionally detail-oriented. You're comfortable with specs, pricing, and technical product details, and you catch the small errors others miss.
• Ownership mindset. You're energized by being accountable to customer outcomes, and excited that your incentive is tied directly to the performance and growth of your clients.
• Comfort with ambiguity and AI tools. You're comfortable using AI and new software, learning systems quickly, and solving problems that don't have a playbook yet.
• A hunger to grow. You want to build a career in a fast-moving industry and grow into a senior role as the company and the team evolve.
• Collaboration. A low-ego, team-player approach and strong written and verbal communication.

Preferred
• Experience in manufacturing, packaging, print, or another build-to-order / reorder industry.
• Direct exposure to estimating, quoting, artwork/proofing, or production-handoff workflows.
• Experience adopting or rolling out a new platform or system with customers.

MORE ABOUT US:

Our team is composed of bright, hardworking, creative, and highly motivated individuals looking to make an impact on the world. We seek like-minded colleagues who share our values and want to apply their experience, energy, and enthusiasm to help grow and scale a dynamic business in a rapidly expanding industry. The Calyx Containers culture fosters the personal and professional growth in a challenging and rewarding environment. We operate at a fast pace, demand high personal standards, and offer everyone the opportunity to contribute, skill-build, and develop their talents.

Benefits and Perks offered to full time employees:
-Flexible Paid Time Off
-Comprehensive benefits offerings including: Medical (with company-funded HRA), Dental, Vision, Short- and Long-Term Disability Insurance, Life Insurance, Headspace Care Mental Health support...all effective the first day of the month following hire.
-401(k)
-Ability to make an immediate impact
-Monthly team meetings and frequent social events

An ideal Calyx candidate looks like:
-Has experience in the cannabis and/or packaging industry
-Thrives in a fast-paced environment
-Handles ambiguity with a positive attitude
-Rolls up their sleeves to help their team

How success is measured at Calyx:
First 30 days spent getting to know the company and our team!
Ability to make an immediate impact - we’re growing quickly and want you to help cultivate that!
Living our core values:
--X-treme Ownership
--Be Quick, But Don’t Hurry
--Sustainability Is Multi-Dimensional
--We Are Square: Quality Does Not Cut Corners
--Customer Is The Only Boss
--Earn Success Every Day
--The Biggest Failure Is The Failure To Ask For Help
--Better Together: Cultivate An Inclusive Environment

Calyx Containers is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We believe strongly in fair hiring practices and in creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.
Calyx is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities. To request reasonable accommodation, please contact View email address on us.fitly.work. (Please note that applications should not be emailed to this address).

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