Respite Care of America Hiring Outreach Specialist - Hybrid Role

Hybrid Outreach Specialist

Respite Care of America (RCoA) is a subsidiary of Child Care Aware® of America (CCAoA) that provides in-home respite child care—temporary, short-term care that gives families a break from ongoing caregiving responsibilities—to support military families with children who have special caregiving needs. Building on years of success delivering this service through the Exceptional Family Member Program (EFMP) Respite Care, CCAoA formally established RCoA in 2024 to expand and strengthen its support. RCoA matches trained respite care providers with eligible Navy, Air Force, and Space Force families enrolled in EFMP, ensuring primary caregivers have the support they need to remain mission ready—knowing their children are safe and well cared for by a qualified caregiver. Like CCAoA, RCoA is making child care strong—because that makes America stronger Respite Care of America is searching for a Hybrid Outreach Specialist to join our team of dedicated professionals committed to serving military families. The Outreach Specialist will assist with the administration and implementation of respite care services to eligible families who have children with special needs and are enrolled in the Services' Exceptional Family Member Program (EFMP). The Outreach Specialist fulfills our mission by ensuring families have access to high-quality child care by recruiting, training, screening, and developing respite care providers to work with the EFMP Respite Care program. This position will be working with families and providers in San Diego in a hybrid capacity, both remotely and in the field. This role is ideal for someone who thrives on personal interaction with a diverse client base and wants to make a profound and positive impact on the lives of our military families. Your skills, experience, and enthusiasm are needed at one of the nation's most far-reaching and essential non-profits dedicated to military families. Please apply today for immediate consideration.

Why You'll Love Working with Us: At Respite Care of America, we believe that a happy, healthy team is the foundation of our success. That's why we offer an exceptional benefits package designed to support your well-being, growth, and work-life balance: Comprehensive Health Coverage Generous Paid Time Off Flexible Work Arrangements

Job Responsibilities:

• Conducts information sessions for interested child care programs and in home providers who have experience and/or education in caring for children with special needs.
• Maintains viable pool of providers by utilizing internet-based programs and other resources to recruit and identify potential candidates to refer to enrolled families.
• Interviews and conducts reference checks on potential respite care providers.
• Will ensure providers complete all pre-service requirements and access to required training to include, but not limited to, Child Abuse Prevention & Recognition and Identification & Reporting, Medication Administration, Sudden Infant Death Syndrome, Communicable Diseases (COVID).
• Provides or facilitates access to appropriate professional development training including, but not limited to, Working with Military Families, Intro to Inclusion, Autism, Dealing with Difficult Behaviors, etc.
• Oversees provider caseload to ensure on-going compliance with program requirements, e.g., training, monitoring, background check renewal.
• Provides technical assistance to participating child care programs and in-home providers to maintain the standards set forth by the EFMP Respite Care program.
• Provides on-site technical assistance to participating child care programs and in-home providers to observe and assess environments and provider practices which includes mentoring, role modeling, on-site training, and ongoing consultation.
• Conducts quarterly site visits to respite care providers and in the home of families' homes during scheduled respite care sessions to ensure compliance with the program policies.
• Conducts annual performance reviews and conducts program review to maintain compliance (i.e. current background checks, site visits, etc.), and professional development plans.
• Collects, prepares, and maintains data necessary for reporting purposes to ensure data for accurate monthly reporting.
• Works directly with eligible Service Members enrolled in EFMP Respite Care.
• Conducts an initial family intake for newly enrolled families to review program policies and guidelines, assist with application paperwork, and answer questions.
• Provides all enrolled families with enhanced referral service to appropriate providers who meet their requested needs including vacancy checks and parent follow-up.
• Maintains communication with family/provider selections through the online system for processing.
• Assists with other data requests as specified by management.
• Work on special projects and other functions as needed to accomplish Respite Care of America's business development and objectives.
• Performs other duties as required.

Job Qualifications:

• Bachelor's degree in early childhood development, education, or related field.
• CPR/FA Certified.
• Three years of exposure to/knowledge of respite care policies and procedures preferred.
• Reliable vehicle as driving, sometimes up to two hours, is required.
• Prior experience with child care or in-home care monitoring desired.
• Problem solver with strong organizational/project management tracking and record-keeping skills.
• Must have exceptional attention to detail, time management skills, and work within established deadlines.
• Outstanding customer service, interpersonal, communication, and conflict resolution skills required.
• Computer literate with Microsoft Office suite of products experience.
• Excel spreadsheet experience and other data systems background highly desired.
• Knowledge of military and other fee assistance programs is strongly preferred.
• Possess flexibility and ability to work independently in a fast-paced environment.
• Highly collaborative with proven ability to work with individuals of all levels, diverse backgrounds, and skill levels to achieve program goals.