E-Commerce Associate

About the Role We’re looking for a highly organized and motivated E-Commerce professional to join our team and help deliver a top-tier digital retail experience. This hybrid role combines day‑to‑day operations, customer service, merchandising, marketing execution, and fulfillment support. You’ll collaborate with cross‑functional teams to manage products, support promotions, and improve the customer journey across our digital platforms. If you’re detail‑oriented, data‑driven, and passionate about e‑commerce with 2‑3 years’ experience, this role is a great fit for you. Key Responsibilities Maintain and update product listings, including descriptions, pricing, images, and categorization across e‑commerce platforms. Monitor inventory levels and coordinate with warehouse and retail teams to restock or remove products as needed. Support marketing and promotional campaign execution through content updates, product features, and email support. Ensure online content aligns with brand standards, seasonal priorities, and a seamless customer experience. Process web orders accurately and efficiently, including picking, packing, shipping, and handling returns/exchanges. Communicate with customers to resolve inquiries and issues via email and customer service platforms. Track and report on product performance, sales trends, and customer behavior to support data‑driven decisions. Identify and escalate website issues affecting the user experience, including bugs and content inaccuracies. Coordinate product photography and content accuracy to support successful product launches. Collaborate cross‑functionally with merchandising, marketing, and fulfillment teams to align digital and in‑store strategies. Participate in regular inventory counts and contribute to warehouse organization and accuracy. Contribute to process improvements that enhance efficiency, accuracy, and the overall customer journey. Qualifications 2–3 years of experience in retail warehouse or e‑commerce operations. Familiarity with platforms like Shopify, Retail Pro, Retail Cloud, or other CMS/OMS systems. Strong attention to detail with the ability to prioritize and juggle multiple projects. Excellent communication skills, both verbal and written. Analytical mindset with comfort using Excel and reporting tools. Comfortable working in a fast‑paced, collaborative team environment. Passion for e‑commerce, digital trends, and improving the customer experience. High level of professionalism, integrity, and initiative. Ability to lift up to 70 lbs and stand for extended periods, with ability to bend, kneel, crawl, and lift boxes above your head. Valid Colorado driver’s license. Additional Requirements May require you to be at DSGP, Ball Arena, or a warehouse. May require evenings, weekends, or holidays. Equal Opportunity Statement Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. #J-18808-Ljbffr