Business Service Center Specialist I or II, Dean's Office, Health, Community and Policy (HCAP)

Title Business Service Center Specialist I or II, Dean's Office, Health, Community and Policy (HCAP) Location: San Antonio, TX Job ID: 15381 Regular/Temporary: Regular Full/Part Time: Full Time Job Summary The Business Service Center Specialist I and II provides support for financial and human resource administration activities to the Business Service Center. Core Responsibilities Business Service Center Specialist I Responsible for the administration and monitoring of financial and business transaction processes in support of the Business Service Center. Receives, reviews, analyzes, and processes business, financial, and payroll/personnel-related transactions into a variety of university software systems. Transactions include accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling. Compiles and analyzes financial information to post entries to accounts in an automated finance system; allocates expenditures, encumbrances, receipts, receivables, etc., based on reports and schedules; reviews and processes requisitions; confers with the department for clarifications and specifications, and preferred supplies; confers with vendors to obtain product or service information such as price, availability, and delivery schedule. Ensures timely and accurate processing of all personnel actions in the HRIS including, but not limited to, creating, and submitting documents/ requests via respective institutional systems under established University and Human Resource Services policies and procedures. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures to elevate issues to the supervisor as appropriate. Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information. Acts as liaison between departments and internal or external customers; interacts with clients by telephone, electronically, or face to face to identify and support their transactional needs/requirements; proactively engages customers through reporting and personal responses. Researches and evaluates all relevant information to handle inquiries and complaints; responds promptly to customer inquiries/requests; addresses customer complaints; elevates unresolved issues to the appropriate resources. Manages client expectations and provides consistent client updates; keeps records of client interactions, transactions, and actions taken; communicates and coordinates with internal departments as needed to resolve client issues. Performs other duties as assigned. Business Service Center Specialist II Responsible for the administration and monitoring of complex financial and business transaction processes in support of the Business Service Center. Receives, reviews, analyzes, and processes complex business, financial, and payroll/personnel-related transactions into a variety of University software systems. Transactions encompass a variety of tasks, including accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling. Prepares, analyzes, and creates statistical, financial, and related ad hoc reports. Reviews budgets for accuracy and compliance with procedures and regulations. Compiles and analyzes financial information to post entries to accounts in an automated finance system. Allocates expenditures, encumbrances, receipts, and receivables based on reports and schedules. Reviews and processes requisitions, and confers with the department for clarifications, specifications, and preferred supplies. Engages with vendors to obtain product or service information such as price, availability, and delivery schedule. Coordinates recruitment and hiring efforts for exempt and non‑exempt personnel, creates employment requisitions for posting and reviews applications and related documentation. Ensures timely and accurate processing of all personnel actions in the automated HR system, including but not limited to creating and submitting documents/ requests via respective institutional systems, while following established University and Human Resource Services policies and procedures. Provides informational assistance to prospective and current employees regarding the University. Collaborates closely with People Excellence (HR) regarding employee relations and compensation matters. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures. Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information privy to this position. Acts as a liaison between departments and internal or external customers, interacting with clients by telephone, electronically, or face‑to‑face to identify and support their transactional needs and requirements. Engages customers through reporting and personal responses, researches and evaluates all relevant information to handle inquiries and complaints, and promptly responds and resolves customer inquiries and/or complaints. Manages client expectations and provides consistent client updates. Maintains records of client interactions, transactions, and actions taken. Collaborates and coordinates with internal departments as needed to resolve client issues. Performs other duties as assigned. Required Qualifications Business Service Center Specialist I or II High School Diploma, Vocational Training or Apprenticeship in a related field. This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure. Business Service Center Specialist I Three (3) years of related work experience. Business Service Center Specialist II Five (5) years of related work experience. Additional education may substitute for experience on a one‑year basis. Knowledge, Skills, and Abilities Verbal and Written Communication Collaboration Attention to Detail Ability to Multitask Deadline Driven Calendar Management Customer Service Microsoft Office Suite Working Conditions Office environment. Ability to travel to and from meetings, training sessions, or other business‑related events. Workdays, areas, and work hours may vary based on the department's needs. Physical Demands Jobs are sedentary if walking and standing are required, only occasionally. Exerts up to 10 lbs. of force occasionally. This position will work both on campus and remotely in Texas. Travel and parking expenses are the employee's responsibility. This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire. Equal Employment Opportunity As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the affirmative action program in compliance with all government requirements to ensure nondiscrimination. #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.