Director of Rooms

Role Purpose As Rooms Division Director you’ll lead the front office and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures. Key Accountabilities People Direct everyday activity, plan and assign work work ensuring you always have the right staffing numbers Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues-recognisegood performance Train colleagues to make sure theyhithotel revenue goalsto the standards we expectand have the tools they need to workeffectively Recommend or initiate any HR elated actions where needed Drive a great working environment for teams to thrive - connect departments to create sense of one team Interact with outside contacts: guests, vendors, and other contacts as needed Develop and maintaingreat workingrelationships with key clients andoutside contactstoincrease revenue Financial Oversee night audit function and preparation of daily financial reports. Prepare and submit statistical, performance, and forecast analyses and reports as required. Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk Hit allpersonal/team sales goals and maximise profitability Help prepare the departmental budget and financial plansincludingthe hotel marketing plan Guest Experience Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance their experience Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests Lead marketing efforts to up sell guests on hotel services, offerings, and amenities Ensure front office staff provides guests with prompt service, professional attention and personal recognition Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs Responsible Business Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts. Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity Raise the awareness and reputation of your hotel and the brand locally–occasionallyacting as hotelrepresentative for media related enquiries Identifyimprovements tomarketing activities and overall hotel sales performance and work withother departments Ad-hoc duties – unexpected moments when we have to pull together to get a task done Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met. Perform other duties as assigned. May also serve as manager on duty. Accountability This is the top rooms division job in a large, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of front office and housekeeping employees Key Skills & Experiences Bachelor’s degree / higher education qualification / equivalent inHotel Administration, Business Administration Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience Must speak local language (s) Other languages preferred The salary range for this role is $100K to $125K. This job is also eligible for bonus pay. Benefits paid time off medical/dental/vision insurance 401k many other benefits to eligible employees Important information EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr