Customer Service Specialist

Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with Megan Spence - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and ability to communicate confidently make you a strong fit. In this role, you will build trust with customers, influence positive outcomes through clear guidance and recommendations, and serve as a reliable point of contact for their insurance needs. We look forward to connecting with you if you are a customer-focused, empathetic team member who enjoys building rapport and contributing to shared goals. We anticipate internal growth opportunities for especially driven and sales-minded candidates who take ownership of their work and enjoy influencing customer decisions in a helpful, ethical way. Responsibilities: Answer customer inquiries and provide clear, confident policy information. Build strong relationships with customers by understanding their needs and recommending appropriate coverage options. Assist customers with policy changes and updates while identifying opportunities to support retention and cross-sell efforts. Process insurance claims and follow up with customers to ensure a smooth and supportive experience. Maintain accurate records of customer interactions and collaborate with team members to deliver consistent service. Qualifications: Strong communication and interpersonal skills, with the ability to confidently explain information and influence positive customer decisions. Comfortable representing the agency in customer conversations by building trust, guiding discussions, and advocating for appropriate solutions. Ability to stay organized and focused while managing multiple priorities and customer interactions. Detail-oriented, reliable, and accountable for follow-through and outcomes. Previous customer service experience preferred; interest in sales-related conversations and influencing outcomes is a plus. Compensation: $35,000.00 - $45,000.00 per year Ready to Launch Your Career? This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. Come work with an energetic, fun team at Megan Spence - State Farm Agent! About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member. I am a proud graduate of University of Wyoming. If you want a career, not a job, then we encourage you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.