Technical Product Manager- SaaS & IoT

Location: Open to candidates within the Frisco, TX or Raleigh-Durham, NC Area Key Responsibilities Define and prioritize platform product capabilities across IoT device management, SaaS platform services, and operational tooling. Own and maintain the platform roadmap and backlog, aligning platform investments with product, operational, and business priorities. Drive platform capabilities and automation that reduce onboarding time, operational effort, and cost to serve as deployments scale. Partner with engineering leadership to evaluate technical constraints, drive platform tradeoffs, and prioritize improvements that enhance scalability, reliability, and operational efficiency. Translate user, operational, and business needs into clear, actionable platform requirements. Contribute to SaaS platform management capabilities that enable: Secure system configuration Access and permissions management Operational visibility and system health monitoring Day-to-day platform management at scale Represent the needs of internal platform users, including operations, customer success, and product teams. Support platform readiness across hybrid deployments (on-prem and cloud), with emphasis on scalable platform design. Collaborate across teams and geographies, bringing clarity and structure to complex or ambiguous problem spaces. Required Skills & Experience 8+ years of experience in product management or technical product roles. Experience working on SaaS platforms, IoT systems, or cloud-based products. Experience managing or supporting hybrid deployments (on-prem and cloud) with attention to scalability and operational readiness. Strong ability to write clear, actionable requirements and break down complex systems into manageable components. Technical fluency sufficient to engage deeply with engineering teams and reason about system-level tradeoffs. Ability to understand how platform decisions impact scalability, performance, and operational footprint over time. Exceptional communication skills, with the ability to present complex concepts to both technical and non-technical audiences. Strong organizational skills with the ability to manage multiple priorities effectively. Self-motivated and effective in cross-functional, globally distributed environments. Preferred Qualifications Experience supporting internal-facing platforms or operational tooling. Familiarity with SaaS delivery models and cloud-based systems. Exposure to analytics, observability, or platform monitoring tools. Experience working in scaling or growth-stage SaaS environments. Experience with retail technology or other operationally constrained enterprise environments, with an understanding of on-prem realities, legacy systems, and practical limitations common in retail deployments. Benefits Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days Equal Opportunity Employment Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email View email address on click.appcast.io to request an accommodation. #J-18808-Ljbffr Dormont Manufacturing Co