Customer Service Representative

Customer Service Representative

The role of the Customer Service/Inside Sales Representative at Midland Garage Door is a fully in-office position. We are looking for a dedicated professional to work on-site at our Springfield office, where you will be closely integrated with our team. If you have a background in sales or customer service (preferred in building supplies, construction, home goods) we have the role for you! In this role, you'll be the first point of contact for our customers, assisting them with quotes, orders, deliveries/pick-ups, and troubleshooting any issues that arise. If you enjoy solving problems, building relationships, and being part of a collaborative team, this is the opportunity for you. The ideal candidate is professional, detail-oriented, and customer-focused. You're someone who can balance multiple tasks while keeping a positive attitude and ensuring every customer feels valued. Strong communication skills, a knack for organization, and the ability to work closely with both internal teams and external partners will make you successful in this role. Most importantly, we're looking for someone who embodies our values of Service, Quality, and Integrity in every interaction.

Why You'll Love Working Here At Midland, we believe work should feel rewardingnot just something that fills your day. When you join our team, you'll be surrounded by people who support one another, celebrate wins together, and step in to help when it's needed. We value teamwork, integrity, and making sure every employee feels like a vital part of our success.

Summary: The primary function of this position is to assist customers via multiple means of communication with any service issues presented. The Customer Service Representative will interact with multiple departments and co-workers from other locations. The CSR is an integral part of the customer's experience with the company.

Essential Duties:

1. Assist customers with quotes, orders, delivery, troubleshooting any issues and any other general customer concerns.
2. Maintain a professional attitude and relationship with every customer and build a positive rapport with callers.
3. Enter quotes and orders into the system in a timely and accurate manner.
4. Calculate and enter fabrication changes as needed to order.
5. Request quotes and orders from vendors as needed.
6. File orders, bills of lading and other office paperwork in a timely and accurate manner.
7. Process RGA's, warranties and documentation in accordance with company policy.
8. Champion an overall culture of teamwork and cooperation between locations and departments.
9. Provide assistance to internal and external customers with a can-do attitude.
10. Demonstrate and uphold Midland Values: Service, Quality, and Integrity.

Marginal Duties:

1. Assist in Production areas as requested.
2. Other duties and responsibilities as assigned by Management.

Competencies Required:

• Professional and courteous demeanor on and off the phone
• Ability to create and maintain relationships
• High level of attention to detail organization and follow up
• Excellent time management skills
• Ability to multi-task
• Ability to read, and interpret invoices, statements and job specs.
• Ability to perform basic math skills: addition, subtraction, multiplication and division of whole numbers, fractions and decimals
• Sound judgment, decision making and problem-solving skills in all situations
• Strong customer focus for both internal and external customer

Education and Experience: High School or GED required, and 1 year experience in a manufacturing environment preferred or an equivalent combination of education and experience to successfully to perform the essential responsibilities and duties as listed above. Equipment/Software used:

• Microsoft Office Suite
• ERP
• General Office Equipment
• Multiple Line Phone System
• AS400 (Green Screen)

Applicant must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment VISA at this time. CANDIDATES OFFERED EMPLOYMENT ARE REQUIRED TO PASS A PRE-EMPLOYMENT DRUG TEST AND BACKGROUND CHECK PRIOR TO EMPLOYMENT. We are committed to our team members, and we care deeply about providing employees and their families a supportive benefits package which includes:

• Medical and Dental insurance with company contribution
• HSA company contribution and match
• 401K with company match
• Company paid life insurance
• Vision insurance
• Company paid short-term disability and company contribution towards long-term disability
• Supplemental insurance options
• Parental Leave
• Childbirth Recovery Leave
• Vacation and Sick Time
• Holiday pay
• Referral Bonus

By submitting your application, you acknowledge that all information provided is accurate and truthful to the best of your knowledge. Any false statements, misrepresentation, or omission of information may disqualify you from consideration for employment or, if hired, may result in termination. The company reserves the right to verify the information you have provided as part of the recruitment process. Submitting an application does not guarantee employment.

Midland Garage Door is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), disability, age, religion, or any other characteristic protected by federal, state, or local law. All employment decisions, including recruitment, hiring, promotion, compensation, benefits, and termination, are based on qualifications, merit, and business needs.

Midland Garage Door will make reasonable accommodations to the known qualifying disabilities of applicants and employees when doing so will not impose an undue hardship. Applicants who believe they may need reasonable accommodation to enable them to participate in the application process should contact Human Resources.