Housekeeping Laundry Manager

Job Description

Job Description

About Borealis Basecamp

Borealis Basecamp is a northern lights-focused adventure resort in Fairbanks, AK. We are the premier winter destination in Alaska and provide a unique experience with sky-view igloos for viewing the aurora from the comfort of your bed.

Borealis Basecamp is part of Stellar Collection, a group of leading travel and tourism companies in Alaska. All brands under Stellar Collection share a mission of creating lifelong memories. We are driven by a passion for sharing the wonder of Alaska with our guests and delivering outstanding customer experiences. We look for opportunities to exceed expectations and provide our guests with memories that they will tell their friends and family about and remember for the rest of their lives. 

Position Details 

Job Title: Housekeeping & Laundry Manager 

Location: Borealis Basecamp – Fairbanks, AK 

Department: Housekeeping & Laundry 

Reports To: General Manager

Employment Type: Full-time Seasonal (Exempt)

Start Date: August 1st, 2026  

End Date: April 30th, 2027  

Job Summary 

The Housekeeping & Laundry Manager is a seasonal, exempt position responsible for the day-to-day operations of the housekeeping and laundry departments, including cleanliness standards, staff supervision, inventory management, and guest service support. This position reports to General Manager leadership and is a key member of the leadership team. 

All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and communicate confidently and professionally with guests from around the world. 

Key Responsibilities 

Operational Oversight 

• Manage day-to-day housekeeping and laundry operations across all guest accommodations 
• Ensure consistent execution of Borealis Basecamp cleaning standards and SOPs 
• Coordinate room turnaround, deep cleaning schedules, and readiness for arrivals 
• Support operational planning for high occupancy periods and group arrivals 
• Identify and resolve room-related issues in a timely manner 
• Other duties as assigned 

Team Leadership 

• Recruit, onboard, train, schedule, and supervise housekeeping and laundry staff 
• Provide ongoing coaching, performance feedback, and corrective action as needed 
• Maintain clear role definitions, job descriptions, and team organization 
• Lead regular staff meetings and training sessions to reinforce standards 

Laundry Operations & Environmental Standards 

• Maintain high standards for all linens used in guest accommodations 
• Oversee laundry processes, ensuring efficiency and quality control 
• Ensure use of environmentally responsible products and practices 
• Manage linen lifecycle, including replacement, waste reduction, and inventory control 

Guest Experience & Escalation 

• Serve as the primary escalation point for housekeeping-related guest concerns 
• Address guest issues promptly, professionally, and in alignment with company standards 
• Ensure guest accommodations consistently meet cleanliness and presentation expectations 

Inventory, Systems & Compliance 

• Manage departmental inventory, ordering, and supply levels 
• Follow established ordering procedures and budget guidelines 
• Maintain and utilize systems including: ADP, Flybook, MaintainX, and Microsoft Office Suite 
• Track and maintain key performance indicators (KPIs) and department budget 

Capacity Planning & Department Operations 

• Maintain appropriate staffing levels based on occupancy and operational demand 
• Plan for seasonal fluctuations and group bookings 
• Ensure consistent adherence to Borealis Basecamp policies and SOPs 

Qualifications 

• Preferred 3+ years of supervisory or management experience in housekeeping, hospitality, or related operations 
• Strong attention to detail and commitment to cleanliness standards 
• Proven ability to manage staff, schedules, and daily operations 
• Excellent problem-solving and decision-making skills 
• Ability to maintain a professional, solution-oriented demeanor 
• Strong communication and organizational skills 
• Ability to hold crucial conversations and manage performance issues 
• Proficiency in Microsoft Office (Excel, Word, Teams) and operational systems 
• High school diploma or equivalent preferred 
• Previous hospitality or housekeeping management experience required 

Physical Demands 

• Ability to stand and walk for extended periods 
• Ability to lift, carry, and move items up to 50 lbs 
• Ability to work in a fast-paced environment with frequent activity 
• Ability to navigate uneven terrain and outdoor/low-light conditions as needed 
• Flexibility to work weekends, holidays, and varying schedules 

Compensation & Benefits 

Performance Bonus 

The Housekeeping & Laundry Manager is eligible for a semi-annual performance bonus of up to 10% annually of the manager’s base salary: 

• Up to 5% end-of-season 
• Up to 5% end-of-year 

Bonus eligibility and amounts are determined at the discretion of Borealis Basecamp based on financial performance, achievement of goals, and operational metrics. Bonuses are paid following May 15 or December 15, respectively. 

Additional Benefits 

• PTO (per company policy) 
• Medical benefits 
• Company phone and computer 
• On-site meals through staff housing program 
• Participation in Basecamp activities 
• Last-minute stay in Basecamp accommodations – 2 per year 

Employee Housing 

Single occupancy room provided on-site at no cost. Amenities include shared common areas with TV, Wi-Fi, dining space, and an exercise area. Housing also includes shared private bathroom, laundry facilities, staff-prepared lunch and dinner, and a self-serve continental breakfast (oatmeal, cereal, fruit, etc.). 

Borealis Basecamp Core Values 

• Safety – Safety is our #1 priority. We do not compromise when it comes to ensuring the safety of our employees and guests. 
• Hospitality – Hospitality is more than customer service; it’s about building genuine connections that make guests feel valued and welcomed. 
• Continuous Improvement – We strive to get better every day in everything we do. 
• Earn Trust – We honor commitments, communicate openly and honestly, and treat each other with respect. 
• Teamwork – We share responsibility—everyone contributes, and no task is beneath anyone. 

Pre-Employment Requirements 

Borealis Basecamp is committed to maintaining a safe and professional work environment. All offers of employment are contingent upon the successful completion of a background check conducted by a third-party provider. 

Employees may be subject to drug testing conducted by a third-party provider, including pre-employment, random, reasonable suspicion, and post-incident testing, in accordance with company policy and applicable law.