PROJECT COORDINATOR

Job Description

Job Description

TG Wraps is looking for a highly organized, customer-focused Project Coordinator to help keep projects moving smoothly from estimate through final payment.

This role serves as the bridge between customers, Sales, Design, Production, Installation, and Accounting. The ideal candidate enjoys managing multiple priorities, communicating clearly, solving problems, and making sure projects stay on track.

This position reduces communication bottlenecks and workflow interruptions so Sales can focus on selling, Designers can focus on designing, and Production can focus on producing.

RESPONSIBILITIES

Customer Communication

• Serve as the primary customer contact after project approval.
• Provide status updates and communicate timeline expectations.
• Coordinate approvals, revisions, and follow-up communication.
• Help ensure every customer receives a consistent, professional experience.

Project Coordination

• Monitor project progress in Monday.com.
• Keep projects moving through established workflows and coordinate handoffs between departments.
• Track deadlines, identify potential bottlenecks, and follow up on stalled or on-hold projects.
• Maintain clear and accurate project records, including documented next steps.

Design and Workflow Coordination

• Communicate project priorities and deadlines to the Design Team.
• Ensure designers have the information they need before work begins.
• Help match the level of design effort to the customer's needs and the project stage.
• Review concepts and proofs for alignment with documented customer expectations before delivery.

Financial Coordination

• Generate and send customer invoices.
• Coordinate deposit requests and payment follow-up.
• Help ensure jobs meet payment requirements before release or installation.

WHAT THIS POSITION IS NOT RESPONSIBLE FOR

• Sales prospecting
• Employee supervision
• Creative design decisions
• Design quality standards
• Production scheduling
• Pricing approval

REQUIRED SKILLS

• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to manage multiple projects and competing deadlines
• Strong attention to detail and follow-through
• Customer-service experience

PREFERRED EXPERIENCE

• Project coordination or account management
• Experience in sign, wrap, print, manufacturing, or production environments
• Experience with Monday.com, CRM systems, or project-management software
• Experience with QuickBooks or other estimating and invoicing software

SUCCESS IN THIS ROLE LOOKS LIKE

• Customers always know who to contact.
• Designers spend more time designing.
• Sales spends more time selling.
• Projects move through the system with fewer delays.
• Approvals, invoices, deposits, and follow-ups happen consistently.
• TG Wraps provides a better customer experience while continuing to grow.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

This is primarily an office-based position with frequent computer and telephone use. The role requires regular communication with customers and employees, along with movement throughout the facility.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

EQUAL OPPORTUNITY EMPLOYER

TG Wraps is an Equal Opportunity Employer and welcomes qualified applicants from all backgrounds and experiences.

Transport Graphics is a family-owned company in Rogers, MN, specializing in vehicle wraps, fleet graphics, and signage. For more than 35 years, we've helped businesses build their brands through high-quality visual solutions and industry-leading installation standards.

Company Description

Transport Graphics is a family-owned company in Rogers, MN, specializing in vehicle wraps, fleet graphics, and signage. For more than 35 years, we've helped businesses build their brands through high-quality visual solutions and industry-leading installation standards.