Logistics Manager, Contract Implementation & Quality

Role Description

The Contract Implementation Manager is responsible for overseeing the implementation of new contracts and auditing ongoing agreements within the United States. This role manages the full lifecycle of new business launches, reporting to the Vice President of Operations. Key responsibilities include:

• Launching contract frameworks by collaborating with customers, business leadership, and internal teams to proactively identify and resolve implementation challenges, ensuring seamless operational startup.
• Conducting thorough analyses of customer operations, identifying opportunities for competitive solutions through the application of data analytics and workflow assessment.
• Utilizing historical data and trend analysis to inform customers of operational patterns and potential improvements.
• Evaluating service levels and continuously developing enhancements for both new and existing contracts.
• Monitoring program performance and regularly meeting with clients to review progress and introduce improvements.
• Ensuring the adequate deployment of resources, including the recruitment and onboarding of brokers, qualified drivers, part-time staff, and administrative support, to facilitate successful contract launches.
• Leading the implementation process and ongoing operations with a focus on continuous improvement.
• Providing analysis and innovative recommendations, and conducting periodic meetings and reviews with clients, especially during program modifications.
• Supervising contract invoicing and reporting activities.
• Conducting post-implementation audits to verify that contractual outcomes align with original costing projections.
• Traveling up to 50% to customer sites and company locations to support implementation, conduct reviews, and maintain strong client relationships.

Qualifications

• College degree with a general business focus plus ten years related experience and/or training; or equivalent combination of education and experience.
• Background in transportation including dispatch and supervisory roles.
• Safety training experience is an asset.
• Proficient in Excel and Word.
• Project management experience is an asset.

Requirements

• To apply, visit the Careers page on our website at dayross.com.
• The successful candidate will be asked to provide references and criminal background checks before employment.
• Only those candidates selected for an interview will be contacted.

Benefits

• Day & Ross is committed to applying the preceding by applicable human rights legislation.
• The Company will review all requests for reasonable accommodation based on a protected ground on a case-by-case basis.
• Such accommodations will be granted where they do not cause Day & Ross undue hardship or pose a direct threat to the health and safety of others.
• As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.