Program Aide PRN

Administrative Operations Specialist 2 Non-Exempt

Job Family: Administrative Operations

Time Type: PRN

Max Pay Depends on experience: $20.48 USD Hourly

We are looking for a Program Aide (PRN) who is highly flexible, organized, driven, and detail-oriented, with the ability to quickly pivot between providing support and tasks. You'll be joining a small, dynamic team within one of the world's largest universities, which offers significant professional growth and a fantastic opportunity to expand your experience and network.

As an essential Program Aide (PRN), you will work closely with the team, under administrative direction, and industry partners to ensure the efficient day-to-day operation of University Testing and Scanning Services. This involves providing administrative support and administering and actively proctoring exams. You will engage with a broad range of clients, including testing candidates, students, faculty, staff and partners, requiring you to deliver excellent customer service with a service-centric approach. Success in this role requires the flexibility to perform both general and complex duties, the ability to carefully follow nuanced instructions, and strong technical, administrative and organizational skills.

This is an in-person, on-site, part-time position located in Tempe, Arizona, with a variable schedule of up to 15 hours per week. Weekly hours may range from 0 to 15 hours based on operational needs, and a minimum number of hours is not guaranteed. Due to testing security requirements, remote and hybrid work arrangements are not available.

Essential Duties:

• Provide flexible, responsive, and high-quality customer service students, faculty, staff and community members.
• Professionally correspond with clients in-person, via email and by phone. Refer to appropriate departments as needed.
• Follow process steps as outlined in standard operating procedures; demonstrate attention to detail.
• Assist program leaders in submitting requests, preparing materials and provide administrative support utilizing special software, technical data and equipment.
• Execute all phases of Testing Services operations in strict compliance with university and vendor rules to maintain exam integrity.
• This includes conducting exam preparations; review manuals and procedures; administer exams (paper and computer-based); admit test takers, verify IDs, and seat candidates; actively proctor and quietly circulate inside the testing room; monitor for test security breaches; address, document, and report violations/irregularities; and complete post-exam procedures.
• Maintain sustained focus and consistent, active monitoring during exam periods.

Desired Qualifications:

• Evidence of effective communication.
• Experience providing groups with instructions, reading scripts aloud, and directing groups.
• Demonstrated ability to calmly provide detailed multi-step instructions.
• Demonstrated knowledge and adherence to strict guidelines, policies and procedures.
• Ability to exercise discretion with highly sensitive and confidential data.
• Exam proctoring experience is a plus but is not required.
• Experience troubleshooting computer technical issues and demonstrated ability to navigate multiple platforms quickly.
• Flexibility and ability to quickly pivot between priorities.
• Comfortable handling multiple and frequent interruptions.
• Proven ability to work both independently and collaboratively.
• Evidence of effective customer service skills.
• Demonstrate a high level of accuracy and meticulous attention to detail.
• Demonstrate the ability to maintain sustained focus and consistent, active monitoring during exam periods.
• Experience with data entry, MS Office Applications (Word, Excel, Outlook), event management databases, etc.
• Demonstrated knowledge of basic math.
• Demonstrated ability to learn new software and adapt to new procedures; open and willingness to learn.
• Ability to maintain a flexible schedule with shift times that vary weekly, strictly within office hours.
• Ability to quickly change priorities and tasks, which may include and/or are subject to frequent interruptions and resolution of conflict(s).

Working Environment:

• Business hours: Monday-Friday 7:30 am - 5:00 pm; employee scheduled hours vary weekly by operation needs.
• Activities are performed in an environmentally controlled office, classroom or conference room (on campus and off-site) setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and travel moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Actively monitor testing candidates for long periods of time which includes maintaining sustained focus on the exam session.

Department Statement: The University Office of Evaluation and Educational Effectiveness (UOEEE) promotes educational effectiveness by providing expert programs, resources, and services in social science research and evaluation; outcomes assessment; and testing and measurement for the university and its constituents.

Driving Requirement: Driving is not required for this position.

Location: Campus: Tempe

Funding: No Federal Funding

Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

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