Internet Automotive Sales Specialist

BDC Sales Representative

As a BDC Sales Representative at The C. Harper Auto Group's Business Development Center, you will play a vital role in driving the company's sales by engaging with potential customers through various communication channels. Your primary objective will be to connect with leads, understand their needs, and guide them through the sales process, ultimately setting up appointments and converting leads into satisfied customers. This role demands excellent time management, interpersonal, communication, and customer service skills, as well as the ability to conduct needs-based sales conversations effectively.

Responsibilities

• Customer Service Excellence: Deliver the highest level of quality customer service, embodying the company's values of honesty, integrity, loyalty, and charity.
• Customer Advocacy: Work closely with other departments to address specific customer inquiries and ensure a seamless experience.
• Lead Management: Connect with leads through outbound calls, emails, and texts, utilizing a friendly and professional approach.
• Pipeline Management: Collaborate with the BDC Manager and team to manage and prioritize a pipeline of leads, tracking interactions and progress through CRM software (E-Lead).
• Sales Process: Conduct thorough analysis to understand customer requirements, preferences, and budget constraints.
• Overcoming Objections: Address customer concerns and overcome objections while guiding them through the sales process.
• Appointment Setting: Educate customers on products and features, and guide them through the appointment setting process.
• Performance and Growth: Meet or exceed monthly sales targets, contributing to the overall organizational growth.
• Cross-Training: Act as a member of the BDC team, cross-training for internet lead and incoming/outgoing telephone sales prospecting roles.
• Product Knowledge: Stay informed about new products, features, accessories, etc., and their benefits to customers by attending product and sales training as requested by BDC.
• Meetings and Reporting: Attend regular sales meetings to stay aligned with team goals and strategies.
• Documentation: Maintain accurate records of customer interactions and transactions, recording details in CRM software.

Qualifications

• Education: High school diploma or general education degree (GED).
• Reading Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Writing Skills: Ability to write reports, business correspondence, procedure manuals, and advertising copy with clarity and professionalism.
• Presentation Skills: Strong presentation skills to share information and respond to questions from groups of managers, clients, customers, and the public.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Instruction Interpretation: Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form.
• Driving Record: Clean driving record and a valid driver's license.

Benefits

• Competitive Compensation: Hourly rates with commission possibilities that exceed industry standards for automotive industry BDC sales positions.
• Healthcare Coverage: Full medical, dental, and vision insurance, with a medical insurance plan option available at no cost to the employee.
• Retirement Plan: 401k plan with annual company contribution to help secure your financial future.
• Paid Time Off: Pro-rated paid time off starting from your 91st day of employment.
• Disability and Life Insurance: Short-term disability and life insurance coverage at no cost to the employee, with additional buy-up options available through Aflac & American Fidelity.
• Career Growth: Opportunities for growth and promotions within the family-owned business that has been trusted locally for over 40 years.

Equal Opportunity Employer

C. Harper Auto Group is an equal opportunity employer that prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you are a motivated and customer-focused individual ready to contribute to our team, we want to hear from you! Join The C. Harper Auto Group and be a part of our journey to provide exceptional service and build lasting relationships.