Automotive Service Advisor

Service Advisor C. Harper Chevrolet Cadillac

Up to $5,000 Sign-On Bonus Earning Potential: Up to $130,000 annually

Location: Belle Vernon, PA

C. Harper Chevrolet Cadillac, the largest Chevrolet Cadillac dealership in Pittsburgh, is actively seeking an experienced, high-energy Service Advisor to join our team. We are ideally looking for someone that can work Tuesday through Saturday from 8am to 5pm.

As the original C. Harper store, proudly serving the region for 42 years, our dealership has built a reputation for quality, trust, and community commitment. We operate a fast-paced, high-volume 32-bay, air-conditioned service facility that serves thousands of loyal customers each year. Backed by a team of highly skilled, factory-trained technicians, our service department delivers the expertise our customers expect. As a family-owned business, we pride ourselves on delivering exceptional customer experiences, providing ongoing training to our employees, and offering unlimited career growth opportunities.

Why Join C. Harper?

• Pittsburgh's highest-volume Chevrolet Cadillac service department
• A dynamic, fast-paced shop environment with strong customer traffic
• Air-conditioned shop for a comfortable work environment
• Work alongside a team of highly skilled, certified technicians
• Dedicated support staff to assist with booking repair orders, dispatching work, and managing loaner cars allowing you to focus on building relationships and selling services
• Family-owned and operated, built on values of honesty, integrity, and customer care
• Competitive performance-driven pay plan with uncapped earning potential
• Opportunities for advancement into management or specialized roles
• Up to $5,000 Sign-On Bonus

What You'll Do:

• Serve as the primary liaison between customers and our service department
• Conduct vehicle walk-arounds with customers to document condition and build trust
• Offer C. Harper maintenance packages based upon manufacturer recommendations to keep vehicles safe and reliable
• Up-sell maintenance services and repairs to drive customer satisfaction and department growth
• Send digital quotes and multi-point inspection (MPVI) videos to customers to enhance trust and transparency
• Build long-term customer relationships through trust, transparency, and excellent communication
• Prepare accurate repair orders and ensure customers understand recommended work
• Partner with our highly skilled technicians to ensure timely, accurate repairs and vehicle delivery
• Maintain manufacturer standards for customer satisfaction and compliance

What We're Looking For:

• Automotive Service Advisor experience REQUIRED (Chevrolet, Cadillac, or GM brand experience a plus)
• Strong sales and upselling ability with a proven track record of hitting goals
• Excellent communication and people skills with a customer-first mindset
• Ability to thrive in a high-volume, fast-paced environment
• Professional appearance, reliability, and a drive for success
• CDK experience preferred

Compensation & Benefits:

• Earning Potential: Up to $130,000 annually
• Experience-based competitive pay plan with monthly performance bonuses
• Full benefits package including health, dental, vision, 401k, and paid time off
• Ongoing manufacturer and in-house training to grow your skills
• Work for a family-owned group that values its employees and provides continued development

If you're an experienced Service Advisor looking for a rewarding career with unlimited earning potential in one of Pittsburgh's busiest dealerships, apply today and grow with the C. Harper family!

Equal Opportunity Employer:

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you are passionate about the automotive industry and dedicated to providing excellent customer service, we encourage you to apply for this exciting opportunity. Join the C. Harper Auto Group family and advance your career in a thriving and supportive environment!