Assistant Branch Manager

Assistant Branch Manager

The Assistant Branch Manager supports the Branch Manager in leading employees, maintaining effective daily operations, and delivering exceptional customer service. This position provides hands-on support for account services, branch transactions, employee coaching, and operational controls. The Assistant Branch Manager helps strengthen customer relationships, supports branch goals, and coordinates appropriate referrals to Bank partners. In the Branch Manager's absence, this position provides branch leadership within delegated authority.

Branch Leadership and Employee Development

• Assist the Branch Manager with supervising assigned employees, coordinating daily work, and maintaining appropriate service coverage.
• Provide guidance and coaching on customer service, transaction accuracy, operational procedures, and relationship development.
• Support employee onboarding, training, and cross-training.
• Provide feedback on employee performance and assist with evaluations, recognition, and development plans.
• Address routine employee concerns and communicate performance or conduct issues to the Branch Manager.
• Assist with corrective action in coordination with the Branch Manager and Human Resources.
• Communicate Bank updates, procedural changes, and departmental requests to employees.
• Provide leadership within delegated authority when the Branch Manager is absent.
• Promote a respectful workplace that reflects FCN Bank's core values of Family, Community Minded, Ownership, and Excellence.

Customer Service and Relationship Development

• Open deposit accounts and provide ongoing account support in accordance with Bank procedures.
• Assist customers with debit cards, online banking, bill pay, and other available services.
• Identify customer needs and recommend appropriate products, services, or referrals.
• Assist business customers with routine cash management questions and coordinate specialized needs with Treasury Management personnel.
• Support branch goals for customer service, retention, deposits, and relationship growth.
• Resolve customer concerns within assigned authority and involve the Branch Manager or appropriate department when needed.
• Support the teller line and other customer service functions as needed.

Branch Operations, Risk Management, and Compliance

• Assist with daily branch operations, including opening and closing procedures and required internal controls.
• Perform assigned audits and cash counts involving teller stations, cash drawers, and other branch assets.
• Help ensure employees follow cash handling, transaction processing, confidentiality, and security procedures.
• Follow applicable Bank policies and banking requirements, including Bank Secrecy Act/Anti-Money Laundering, customer identification, information security, and privacy procedures.
• Recognize and promptly escalate suspected fraud, suspicious activity, security incidents, and other concerns through appropriate Bank channels.
• Assist with audit preparation and follow through on assigned corrective actions.
• Report equipment, facility, and operational concerns to the Branch Manager.
• Identify opportunities to improve service and operational efficiency while maintaining appropriate controls.

Additional Responsibilities

• Complete required training and maintain knowledge of Bank products, services, systems, and procedures.
• Perform additional duties related to the position as assigned.

Knowledge, Skills, and Abilities

• Ability to guide employees, provide constructive feedback, and support team accountability.
• Strong customer service and relationship-building skills.
• Knowledge of branch operations, deposit products, cash handling, and internal controls.
• Effective written and verbal communication and active listening skills.
• Sound judgment and the ability to resolve concerns within assigned authority.
• Strong organizational skills and the ability to prioritize competing responsibilities.
• Accuracy and attention to detail when processing transactions and reviewing records.
• Ability to adapt to changing needs and remain professional under pressure.
• Integrity and discretion when handling confidential customer and employee information.
• Proficiency in Microsoft Office, including Excel and Outlook, and the ability to learn Bank systems.

Education and Experience

• Bachelor's degree in a related field or equivalent banking experience.
• Experience in branch operations, customer service, and deposit account services.
• Prior supervisory, employee training, or team leadership experience preferred.

At FCN Bank, we are committed to building stronger communities. The Assistant Branch Manager supports that commitment by helping employees succeed, delivering dependable service, and building trusted customer relationships. FCN Bank N.A. is an equal-opportunity employer.