Director of Operations
New Day Executive Search
Director of Operations – Benefits and Compensation
Competitive salary with bonus eligibility
Comprehensive healthcare
401(k) retirement plan with company match
Paid time off
Director of Operations – Requirements & Qualifications
7+ years of multi-unit restaurant operations experience (Fast-casual or QSR preferred)
Proven track record of new restaurant openings and franchise support
Experience building or refining SOPs, training programs, and operational playbooks
Strong understanding of food cost management, labor optimization, and unit-level profitability
Ability to travel extensively during franchise launch phase
Bachelor's degree preferred but not required with equivalent experience
Director of Operations - Responsibilities
Conduct comprehensive review of all FOH and BOH operations to identify gaps preventing scalable replication
Develop and finalize the operations manual, training materials, SOPs, and systems to serve as the franchise blueprint
Dial in portioning, cooking methods, COGS controls, and operational details to create a plug-and-play model
Oversee launch of new franchise and corporate locations, ensuring operational excellence from day one
Recruit, develop, and deploy a team of traveling trainers to support franchisee locations
Collaborate with culinary director on menu execution and procurement partners to maintain cost discipline
Director of Operations – Preferred Background & Skills
Comfortable embedding at a location for weeks to get operations right before moving to the next opening
Obsessive about documentation, standardization, and replicability — you understand inconsistent SOPs kill brands at scale
Financially fluent — comfortable managing store-level P&Ls, EBITDA targets, and COGS benchmarks
Stable track record
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