Operations Supervisor

Supervisor Position

A Supervisor is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our leaders are responsible for executing daily operations and keeping team members accountable for each component of operational excellence and our recipe for service. A supervisor's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. They lead by example and set the tone that others will follow.

*We are currently holding open interviews every Tuesday from 4pm-5pm. Apply and come to our restaurant to be interviewed by one of our hiring directors. If you have a resume you can attach it to your application or bring in a hard copy. Open interviews end at 5pm sharp. Those who have been selected to schedule an interview can also come to open interviews on Tuesdays.

Position Type:

• Full-time
• Weekend and holiday availability

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and restaurant leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• Keep team accountable and provide coaching opportunities

Qualifications and Requirements:

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve team members
• Strong commitment to superior customer service
• Ability to manage team member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Minimum 1 year prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.